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Frequently Asked Questions

About MuckRuckus MS Carolinas
About My Account
Donations

About MuckRuckus MS Carolinas

1. What is MuckRuckus MS Carolinas?
MuckRuckus MS Carolinas is a 5-mile, military-style run with obstacles that have been surrounded by or consist entirely of mucky fun. People cheer as teams of contestants slip, slide and slosh their way to the finish line. It is a unique experience whether running or watching! 

2. Where is MuckRuckus MS Carolinas?
MuckRuckus MS Carolinas takes place at the Schneider Electric Facility in Knightdale, NC, just 15 miles from downtown Raleigh, on US 64/Knightdale Blvd.

3. When is MuckRuckus MS Carolinas?
June 16, 2012.

4. Who can participate in MuckRuckus Carolinas?
Anyone who loves to get dirty and is over the age of 14 on the day of the event. This challenge course is very demanding and participants are encouraged to train for the event.

5. How much does it cost to participate?
A registration fee of between $40 and $75 per person (dependent on when you register) is required at time of registration. You are also required to raise $100 minimum per person for the National MS Society. This amount is due before you race. You will not receive your chip on the event day until you have fulfilled the minimum.

6. How do you train for MuckRuckus MS Carolinas?
We suggest working with a personal trainer on a program that will incorporate core strength, cardio endurance and upper body strength. Also look for training tips throughout the year provided by our partnering trainers and gyms.

7. If I want to get involved but can’t run the race, can I volunteer?
Absolutely, we need approximately 200 volunteers to assist before, during and after the event. Contact ashley.gaines@nmss.org for more information or Register Here.

9. How do I register?
Click here to register online or call 919-834-4867.

10. What is the minimum donation required?
All runners (team captains, team members and individual runners) are required to pay the registration fee and raise the minimum of $100.

11. Where do the funds from MuckRuckus MS Carolinas go?
Multiple sclerosis stops people from moving. We exist to make sure it doesn’t.
The National MS Society uses the funds raised through MuckRuckus to fuel medical research and provide more services than any other organization in the world. We help local people through essential direct services that empower and increase independence, including:
 >Education and information
 >Home/vehicle modifications
 >Emergency financial assistance
 >Medical supplies
 >Support groups
 >Family programs

12. What happens if I register but do not reach the fundraising minimum?
In order to participate, you must raise a minimum of $100 by the date of the packet pick-up you plan to attend. If you have not met your fundraising minimum prior to the event, you will not be eligible to participate. Please feel free to contact our office by email at ashley.gaines@nmss.org or call 919-834-0678 for fundraising assistance.

13. What if I want to fundraise but I don't want to participate? Will I still have access to these tools?
Yes, you can register as a virtual participant or volunteer and have access to the same fundraising tools!

14. Will reaching certain fundraising levels qualify participants to receive incentives?
Yes, check out our fundraising 101 page (coming soon) for tools to reach your goal..

15. Why is there a fundraising minimum?
The primary goal of MuckRuckus MS is to raise funds to support people living with MS. By raising funds, you are helping the National MS Society support vital medical research and local programs for the 400,000 Americans living with MS.

16. How do I start my own team?
It’s very simple! When you register, you will have the ability to start a team and serve as the team captain or join an existing team. If you opt to register as an individual, you may still create or join a team at any time before the event. To do so, please email ashley.gaines@nmss.org.

There is no additional cost to create or join a team, but please keep in mind that each team member is responsible for the fundraising minimum.

17. What if I can't complete an obstacle?
Safety is our top priority, so we would never ask you to do something you're uncomfortable with. If you're running in the Mere Mortal (Recreation) division, you are free to walk around any obstacle you like without penalty. If you skip an obstacle while running in the Crazed Competitor (competitive) division, you will be disqalified for any prizes based on running time.

About My Account

1. I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password. If you still have problems, please contact ashley.gaines@nmss.org for help.

2. How do I change my Username and/or Password?
First, log in to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, email address, username and password. All changes will be made to your account immediately. There is no need to sign in again.

3. How do I unsubscribe from email?
Towards the bottom of each email message there is a link stating, "Click Here to Unsubscribe from this Email Message." Click this link and follow the instructions given to unsubscribe.

4. What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your account. You will be able to customize images, text and the style/color layout of the page.

5. How do I change my personal fundraising goal?
First, you will need to log in to your account. On the bottom right side of your account home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.

6. How do I change my team name or team goal?
Only the team captain has the ability to change the team name or team goal. The team captain will need to log in to his/her account and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name and goal.

7. How can I see who has donated to me?
Log in to the site using your username and password. Go to your account and click the "My Progress" tab; this will allow you to view your donor list and any amounts that have been donated.

8. How can I see who is on my team?
Log in to the site using your username and password. Go to your account and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.

9. What is the difference between making my personal page private or public?
By default, a personal page is public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to private means your name will not appear in the participant search list and only people you personally invite will be able to support you.
 

Donations

1. How do I turn in donations?
Please do not mail in cash contributions. You can write out a personal check for any cash you receive. To turn in your contribution, you can mail or drop off your donations* at the chapter office:
National MS Society, Greater Carolinas Chapter
3101 Industrial Dr., Suite 210
Raleigh, NC 27609
*Checks should be made out to the National MS Society. Please put your name on the memo line of each check.

2. Can I use FedEx, UPS or Certified Mail to turn in my donations?
Yes, at your discretion, you may use the above methods to turn in your donations. Please use the chapter office address:
National MS Society, Greater Carolinas Chapter
3101 Industrial Dr., Suite 210
Raleigh, NC 27609

3. Why is Anonymous listed as a donor on my pledge report?
If we receive an offline contribution that does not include the donors name and mailing address, it will be credited to your account under the name Anonymous.

4. What if my donors need a receipt?
Sponsors who make an online donation via our website will receive an email confirmation that can be used for tax purposes. Offline check or credit card contributions that are received and made out to the National MS Society for $100 or more will receive a thank you letter from us that can be used for tax purposes. You can request receipts for other contributions by emailing ashley.gaines@nmss.org.

5. How do I split gifts between multiple runners?
We are happy to split donations between multiple participants; however, each runner must be registered at the time the donation is received, and designation (amount and participant info) must be included with the donation at the time it is mailed or turned in.

6. Can my matching gift be used for next year’s event?
No, matching gifts can only applied to the same year the contribution was credited. Matching contributions cannot be included in your minimum contribution.

7. I mailed a donation to the National MS Society but it’s not listed on my pledge list.
Please allow 10-15 business days for processing. If the donation does not appear after 15 business days, please contact us at 919-834-0678.

8.  What can I do to make sure my donations are credited to my account?

Please make sure that your name is written in the memo line on all checks and/or include a note with your name and mailing address you used when you registered.

9. Can I send in donations for more than one participant in one envelope?
Yes, but please be very specific as to how the donations should be credited. The more information you provide the faster we can process your donations.

10. Can I mail in cash?
No, please don’t send in cash. For any cash donations you receive, please deposit the contribution into your checking account and send in a personal check. You can request receipts for cash contributions by emailing ashley.gaines@nmss.org.

11. What happens to the donations if I can no longer participate in the event?
All registration fees and donations are non-returnable and non-transferable. Your donations allow the National MS Society to fund vital medical research and support over 400,000 Americans living with MS, regardless of your participation in the event.

12. How do I get a copy of your 501(c)3 letter and/or tax ID number?
Please email ashley.gaines@nmss.org to receive a copy of this letter.

13. Are donations tax deductible?
All donations are tax deductible in the same calendar year your donation was processed to the extent allowed by law. Please work with your tax professional to determine what deductions you are eligible for.

14. Are registrations fees tax deductible?
Registrations fees are not tax deductible.

15. Can I send a money order or cashier’s check?
Yes, we accept money orders and cashier’s checks for donations and registration fees.