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News & FAQs

The latest updates and answers to your top questions, all in one place.

Team Captain Recruitment Week - Jan. 11-17, 2016

January 11, 2016

Beginning on January 11, it’s our chance to thank you for becoming a team captain and helping us end MS forever.

Recruitment Challenge: The Team Captain across all events (Bike MS, Challenge Walk MS, Walk MS) who registers the most team members from Jan. 11-17 will win a pair of Cardinals tickets to a mutually agreed upon 2016 game.

Ride Details


My Participant Center

Matching Gifts

Ride Details FAQ's

What happens if it rains?

We ride rain or shine. In the event of lightning or other dangerous conditions, we will delay the event until conditions improve. Please watch for weather-related updates via email and on the event website.

I registered as an individual, but now I want to join a team.

No problem! Email us at with the name of the team you'd like to join and we'll get you all taken care of.

Are walk-up registrations available?

We will gladly accept walk-up registrations. However, Bike MS is a fundraising event and all riders must turn in the fundraising minimum to participate, so register early to give yourself time to fundraise.

Can children participate?

Cyclists must be 12 years old or older by the start of the event and minors are required to be accompanied by a parent/guardian at all times. No child carriers, tag-alongs, or Burley-type trailers are allowed. All cyclists under the age of 18 must provide a notarized waiver. Please to request a waiver.

I registered, but can no longer participate; can I transfer my registration to next year's ride, another person, or another Bike MS Ride?

All Bike MS registration fees are non-returnable and are non-transferable to another year or to another Bike MS ride.

Do I have to wear a helmet?

YES! For your own safety, helmets are required at all Bike MS events and training rides. You will be removed from the route if you are not wearing a helmet.

Can family and friends join me for the weekend?

Family and friends are always welcome at our start and finish locations, however not on the route! Please encourage your friends and family to meet you at the finish line, or to volunteer for the event.

Can I have someone follow me in case I don't make it?

We prohibit personal vehicles on the route and in or around rest stops. We provide plenty of Support and Gear (SAG) vehicles to transport any cyclists in need.

Are pets allowed?

Pets are prohibited at the ride, however, service animals are welcome.

Where do I make my accommodations for the weekend?

Please visit the Lodging & Transportation page for information on securing accommodations.

Donations FAQs

Where does the money go?

The money you raise for Bike MS funds groundbreaking research focused on stopping MS progression, restoring lost function and ending MS forever. It also supports programs and services helping people affected by MS live their best lives. Learn more

How much money should I raise?

All Bike MS riders must turn in at least $300 by 09/10/2016 in order to ride. The more you raise, the bigger the difference you're making for people affected by MS.

What is the deadline for mailing donations to meet my minimum requirement?

The last day to mail in donations and have them count toward the $300 minimum is TBD. After this date, if you have not yet reached your minimum, please bring any donations with you when you pick up your packet. If you have met your minimum, you may mail in any additional donations you receive.

What if my donors need a receipt?

Everyone who makes an online donation will receive an e-mail confirmation receipt for tax purposes. Donors that give $250 or more (including via check) will receive a thank you letter and receipt by mail. If you have a cash donor requesting a receipt, download it here.

All donations made to the National MS Society are tax deductible to the fullest extent allowed by law For donations less than $250, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.

What if a donor wrote a check out to the team or my name?

If you receive a check payable to your team, please write "National MS Society" above. If it's made out to you, please endorse the check payable to the National MS Society. Be sure to include your name, the event in which you’re participating and the year in the memo line of all checks (example: Joe Smith, Bike MS 2016).

Where do I mail my donations?

Mail your donations (made out to NMSS) with a completed Donation Tracking form to Gateway Area Chapter - Bike MS, 1867 Lackland Hill Parkway, St. Louis, MO 63146. Please be sure to write the participant’s name, event, and event year in the memo line of all checks (example: Joe Smith, Bike MS 2016).

What if I don't reach my fundraising minimum requirement by the ride date?

If you have not turned in the minimum donation by the start of the event, the National MS Society will discuss payment options with you, including charging the balance on a credit card. No need to stop there, though - you have until TBD for your fundraising to count toward prizes

When do I receive my prize?

Prize redemption instructions will be provided via mail or email following the prize deadline. Please watch for details.

Can I donate my prize back to the National MS Society?

Yes, you can donate your prize back to the National MS Society by becoming a member of the Mission First Club.

My fundraising total in my Participant Center doesn't match what I know I turned in.

There may be a 3-4 week delay entering donations during peak event times. Your total may be inflated if you entered donations as offline gifts. Please log back in at a later date to check your fundraising total. If you have additional questions about your fundraising total, please contact us at

I turned in my donations at the event but I don't see them in my Participant Center total yet.

It may take up to 3 weeks for all of your donations to be credited to your Participant Center. If you'd like to see your donations right away, please encourage your supporters to donate online or mail your donations to your local office immediately upon receiving them.

My Participant Center FAQs

I forgot my Username and Password.

Remember that your username and password are case sensitive. Click here to request a new password.

How do I change my Username and/or Password?

First, sign in to using your username and password. Then click on "Profile" at the top right of the page to make changes.

I rode last year, but my saved information does not show in this year's account.

You must register using the same username/password and email from last year to see your saved information. If you think you registered with a new username/password or email this year, you may have multiple accounts. Please contact us for further assistance at

How do I sign in to my Participant Center?

From any page of the Bike MS website, click the Sign In button at the top of your screen. Enter your username and password, and then select Bike MS: Bike MS Gateway Getaway Ride 2016 Presented by Express Scripts from the list of events.

What is a Personal Page?

A Personal Page is your own event website where you can direct your supporters to learn about your event, make donations and join your team! Upon registering for an event, you will be provided a standard personal page. You aren’t required to personalize it, but on average, participants who update their pages with personal stories and pictures have twice the fundraising success than those who use the standard page!

How do I unsubscribe from email?

You can manage your email preferences within your profile. When you’re signed in, go to Profile at top, and then select ‘Special Interests.’ In addition, there’s an unsubscribe link at the bottom of each email you receive from us. But please note ― if you use this option, you will be opted out of all email, including important event updates.

How can I see who has donated to me?

Sign in to your Participant Center and click on Progress in the top navigation menu; this will display your donation history.

How do I change my personal goal?

Sign in to your Participant Center and click on "change" under your goal. Remember, our Fundraising Tips & Tools can make fundraising easy and fun!

How do I change my team name or team goal?

Only the team captain has the ability to change the team name and goal by signing in to the Participant Center and clicking the Team link in the navigation menu.

Matching Gift FAQs

What is a matching gift?

A matching gift is a gift from a donor's employer that matches the donor's original gift. Most employers match dollar for dollar.

How do I know if my employer has a matching gifts program?

Search for your employer, ask your human resources staff, or visit your company's intranet.

How do I request a matching gift?

The first step is to talk to your employer about their matching gift process. Generally, your human resources department is a great place to start.

What do I do with the matching gift form once I've filled it out?

Refer to the instructions on the matching gift form. If you need to mail or fax the form to us, please use the following information (please include the participant's name and event):

National MS Society, Gateway Area Chapter
1867 Lackland Hill Parkway, St. Louis, MO 63146

Fax Number: 314-432-2307

Email Address:

If I enter the donor's gift and the matching gift through my Participant Center, do I enter them as one gift?

No, they are two separate gifts. Please enter only the employee's gift and mail/email the matching gift form, and we will enter the match.

How will I know when the matching gift has been paid?

Check the "Progress" section of your Participant Center. It usually takes months before we receive matching gifts; however, even though they are not yet paid, you will receive credit for matching gifts for prize purposes.

Will a pending matching gift count towards my fundraising minimum?

Yes, if you have submitted the required documentation and the gift shows as pending in your fundraising totals, it will count towards your fundraising minimum.

Thank you to our premier national sponsors

Thank you to our national sponsors

Thank you to our local sponsors

Express Scripts
AccentureACW Alliance
Lewis and Clark 200 wUnited Health Care 200 wMaritz 200w
 AM Water Logo Jacobs 200w Allsup 200w Christner Logo Anheuser Busch Logo MHW MILERS

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