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FAQs

The answers to your top questions, all in one place.

See below for 2016 information. Updates are coming soon!

Ride Details

Donations

My Participant Center

Matching Gifts

Ride Details FAQs

What are the participation requirements?

Learn more on our Ride Day Info page >

What happens if it rains?

We ride rain or shine. In the event of extreme weather conditions, visit our website for updates.

I registered as an individual, but now I want to join a team/form a team.

No problem! Email us at mscycling@pae.nmss.org with the name of the team you'd like to join or the name of the team you'd like to create (plus the team's fundraising goal) and we'll take care of it.

Are walk-up registrations available?

We will gladly accept walk-up registrations. However, Bike MS is a fundraising ride with a minimum requirement of $300 in addition to registration, so register as early as you can to raise money and make the biggest difference.

Can children participate?

Cyclists must be 12 years old or older by the start of the event and minors are required to be accompanied by a parent/guardian at all times. No child carriers, tag-alongs, or Burley-type trailers are allowed. All cyclists under the age of 18 must provide a notarized waiver. Please contact us at mscycling@pae.nmss.orgto request a printed waiver, or visit our Youth Rider Info page to download the waiver and for more details.

Do I have to wear a helmet?

YES! For your own safety, helmets are required at all Bike MS events and training rides. You will be removed from the route if you are not wearing a helmet.

Can family and friends join me for the weekend?

Family and friends are always welcome at our start and finish locations, but not on the route! Please encourage your friends and family to meet you at the finish line, or to volunteer for the event.

Can I have someone follow me in case I don't make it?

Personal vehicles are prohibited on the route and in or around rest stops. We provide plenty of Support and Gear (SAG) vehicles to transport any cyclists in need.

Are pets allowed?

Pets are prohibited at the ride; however, service animals are welcome.

Where do I make my accommodations for the weekend?

Please visit the Lodging & Transportation page for information on securing accommodations.

Donations FAQs

By when do donations need to be turned in?
To receive a rider number and participate, all cyclists must turn in the required minimum $300 in donations by the morning of the ride. However, there are incentives for turning in your donations early and going above and beyond the minimum. Reference the Ride Day Info page for details.

How do I turn in donations?

  • Mail the minimum to:
    National MS Society, Bike MS
    30 S. 17th Street
    Suite 800
    Philadelphia, PA 19103
  • Pay or raise the minimum online
    It’s the fastest, easiest way to fundraise.
    No paper, no mail. You don’t even have to leave your computer!
  • Call in your minimum.
    Pay by credit card.
    Call 1-800-445-BIKE.

Tips & Reminders When Mailing Donations:

  • To ensure all of your fundraising dollars are properly credited to your account, utilize the Donation Submission Form when mailing in donations. And more importantly, provide this form to your donors, who will be sending in donations on your behalf.
  • It is recommended to make copies of your checks/donations before mailing
  • Please make sure that your name is written in the memo line on all checks and/or include a note with your name and mailing address you used when you registered.
  • Please do NOT send in cash. For any cash donations you receive, please deposit the contribution into your checking account and send in a personal check or make a personal donation online. Checks should be made out to the National MS Society. Please put your name on the memo line of each check. Click here to request receipts for City to Shore cash contributions.
  • Can I send a money order or cashier’s check? Yes, we accept money orders and cashier’s checks for donations and registration fees.
  • It is encouraged to mail donations via a method that can be tracked such as FedEx, UPS or Certified Mail.  Please note that if sending regular mail, we cannot be responsible for the US Postal Service. 
  • Can I send in donations for more than one cyclist in one envelope? Yes, but please be very specific as to how the donations should be credited. The more information you provide, the faster we can process your donations.  See below for information on how to split gifts between multiple riders.

I mailed/dropped off donations to the Society office but they do not appear in Participant Center.
Please allow 10-15 business days for processing. If the donation does not appear after 15 business days, please email us at mscycling@pae.nmss.org or call 800-445-BIKE. Please note that if sending regular mail, we cannot be responsible for the US Postal Service.

How do I split gifts between multiple riders?
We are happy to split donations between multiple riders; however, each rider must be registered at the time the donation is received, and designation (exact amount and participant info) must be included with the donation at the time it is mailed or turned in.  If you are mailing in a donation, please include the information with your donation.  If an online donation needs to be split among participants, the person who the donation was made to must contact us to have the donation split.

A donation was supposed to be made to me but by accident was made to the team, or the event overall. Can this be moved?
If the donation was accidently made to the team, please notify your team captain and ask they contact us to move the donation into your account. If the donation was made to the Ride in general, please contact us, or have your donor email us at mscycling@pae.nmss.org or call 800-445-BIKE, to have the donation applied to your account.

Should I enter my offline (check or cash) donations in my Participant Center?
You can, however Bike MS must have received your donations for them to count toward your fundraising (rider numbers, prizes, VIP status, etc.). Please note that although participants have the option to enter offline donations themselves, and these donations will appear in your total raised, entering donations yourself can falsely represent your fundraising total.  Instead, please turn in all donations immediately so Bike MS can credit your account. For more details on turning in donations, reference question #2 in this section. 
matching gift FAQ 2015
(Click the image above to view a larger and clearer version.) 

 
What is the difference between a ‘confirmed’ and ‘unconfirmed’ donation?
Donations are marked ‘unconfirmed’ if the participant has entered them through my Participant Center manually. Donations will be marked ‘confirmed’ once Bike MS has received them. Also, submitted matching gifts will be marked ‘unconfirmed’ until Bike MS receives the actual money for the matching gift from the company. See information regarding matching gifts below. Please note rider numbers are given based on ‘confirmed’ donations only.

Why is PAE Anonymous listed as a donor on my pledge report?
If we receive an offline contribution that does not include the donor's name and/or mailing address, it will be credited to your account under the name PAE Anonymous. To update this information, please email us at mscycling@pae.nmss.org.

What happens to the donations if I can no longer participate in the event?
All registration fees and donations are non-returnable and non-transferable. Your donations allow the National MS Society to fund vital medical research and support over 15,000 local residents in the Greater Delaware Valley Chapter living with MS, regardless of your participation in the event.

Can I obtain a copy of your 501(c)(3) letter and/or tax id number?
Please email mscycling@pae.nmss.org to receive a copy of this letter (for City to Shore or Bike to the Bay only).

Are donations tax deductible?
All donations are tax deductible in the same calendar year your donation was processed to the extent allowed by law. Please work with your tax professional to determine what deductions you are eligible for.

What if my donors need a receipt?
Sponsors who make an online donation via our website will receive an email confirmation that can be used for tax purposes. Offline check or credit card contributions that are received and made out to the National MS Society for $100 or more will receive a thank you letter from us that can be used for tax purposes. In addition, your donors cashed check acts as a receipt. If needed, you can request receipts for other contributions by completing the Materials Request form.

My Participant Center FAQs

I forgot my Username and Password.

Remember that your username and password are case sensitive. If you have forgotten your username or need to request a new password, please click here.

How do I change my Username and/or Password?

First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page. Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and a menu will appear. Click the "Manage Profile" link in this menu, and from here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

I rode last year, but my saved information does not show in this year's account.

You must register using the same username/email and password from last year to see your saved information. If you have registered and are not seeing your prior year's information, please contact us at mscycling@pae.nmss.org or by calling 1-800-445-BIKE and we will be happy to assist!

How do I sign in to my Participant Center?

From any page of the Bike MS website, click the "7 Sign In" link at the top-right of your screen. Enter your username and password; then, once logged in, click the "ˇ" icon at the top-right and select "My Participant Center" from the drop-down menu that appears.

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by clicking "My Events" in the drop-down menu and selecting the event from the resulting list page.

What is a Personal Page?

A personal page is a unique personal webpage provided to you for you to use when asking your friends and family to join your team or to make a donation. You have a default page created for you, but you can personalize this page with your own story by signing in to your Participant Center.

How do I unsubscribe from email?

You can manage your email preferences within your profile. First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page. Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and then click the "Manage Profile" link in the menu that appears. From here, you may change your your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

BE AWARE: When disabling all email/USPS mail contact, or opting-out of categories of content pertaining to an event for which you are registered (e.g., opting-out of Bike MS emails when you are registered for Bike MS: City to Shore Ride 2017), you will not receive ANY general news, alerts, or other communications regarding this event except for those explicitly directed to you (e.g., donation notifications). If you need assistance setting up your email/USPS mail preferences, please contact us at mscycling@pae.nmss.org or by calling 1-800-445-BIKE and we will be happy to assist!

How can I see who has donated to me?

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. At the top of the page will be the Participant Center navigation tabs ("Home" will be highlighted) – click on "Progress" in the top navigation menu to be taken to your Personal Progress Report, at the very bottom of which will be your donation receipt history.

How do I change my personal goal?

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. Under your fundraising progress bar will be your fundraising total and fundraising goal – click the "change" link under your fundraising goal.

Remember, our Fundraising Tools can make fundraising easy and fun!

How do I change my team name or team goal?

Only the team captain has the ability to change the team name and goal by signing in to their Participant Center.

To change the team's name, click the "Team Page" tab on the Participant Center's navigation menu at the top of the page. On the Team Page will be a sidebar on the right with team name, team company, and team division details, with an "Edit" link; click the "Edit" link to change any of these details, then click "Update" when finished to save the changes.

To change the team's fundraising goal, click the "Progress" tab on the Participant Center's navigation menu at the top of the page. On the Progress page at the top-right will be two buttons; click the "Team" button to be presented with the team's progress statistics. Below the Team Progress bar will be the team's total fundraising and fundraising goal. Click the "change" link under the fundraising goal to modify the team's goal.

Matching Gift FAQs

Watch this video to learn how and why City to Shore cyclist Albert DeRitis used matching gifts to help him raise over $60,000 and earn the coveted top fundraising spot for four years in a row (2012-2015).

What are matching gifts?
Matching gifts are an easy way to double your donations, boost your fundraising and help you achieve higher fundraising levels, earn great prizes, and become a VIP cyclist. Visit the Awards & Incentives page to learn more.

Many companies offer a matching gift program to encourage employees to contribute or volunteer their time to charitable organizations. Although the process for matching gifts varies at each company, most programs match contributions dollar for dollar. Some will also provide funds for volunteer hours. 

How do I know if my company or my donors company has a matching gift program?
Contact your company’s HR department and inquire about a matching gift program and matching gift processes. If you don't have an HR department, you can click here to check and see if your company matches. Ask all your donors to do the same, and encourage them to take advantage of the program by completing the appropriate process designated by their company.

On my registration I indicated my company has a matching gift company, but there are no matching gifts in my account?
To receive a matching gift donation, you must complete the matching gift form/process through your company. Each company's matching gift process is different. Please check with your HR department to learn more.

Do matching gifts count toward my required $300 minimum donations?
No, technically matching gifts do not count toward your required $300 minimum donations.  Rider numbers are given based on ‘confirmed’ donations only (online donations and donations Bike MS has received, aka ‘offline confirmed’). Although we know the donations are coming, the actual money has not yet been received by Bike MS. Until we actually receive the check from the company, the submitted matching gift act as a ‘promise to pay.’ Continue reading for more information and details.

However, submitted matching gifts do count toward VIP status, fundraising prizes and incentives. Continue reading below for additional details.  

How can I submit a matching gift?
Please check with your companies HR department to learn how to submit a matching gift. The process and program is unique to each company. There are three common ways to submit a matching gift donation: 1.) paper form with your check donation or after an online donation has been made 2.) online form through your company portal after the donation was made 3.) company donation portal. Please confirm with your company to for the proper process to submit a matching gift.

How can I ensure my matching gift is submitted correctly?
When submitting a company matching gift, or encouraging your donor to do so, please ensure you are submitting the gift to the National MS Society, Greater Delaware Valley Chapter.

How can I confirm my submitted matching gift form was received and entered?
You can view your donations by logging into your Participant Center. Once a matching gift form/notification is received by the Greater Delaware Valley Chapter in Philadelphia, PA, it will be entered into your account for year the donation was made.  The matching gift will be entered as ‘offline unconfirmed’ gift until money for the matching gift is received from the company, at which time the status will be updated in your Participant Center to ‘offline confirmed.’  See image below as reference. 
matching gifts
(Click the image above to view a larger and clearer version.)


Why are my matching gift donations showing as unconfirmed donations?
Each company’s matching gift policy and practices differ, including when the matching gift check is sent to Bike MS. All matching gifts are entered as ‘unconfirmed’ when notification of the matching gift is received. Once the actual donations arrive/checks are mailed from the company, the particular matching gift will be marked as ‘confirmed.’ Although marked ‘unconfirmed,’ matching gifts will count toward your VIP status.  See image above as reference.

I thought I submitted a matching gift, but do not see it showing in my Participant Center.
Please contact us at mscycling@pae.nmss.org or call 1-800-445-BIKE to follow up on your matching gift submission.

How long does it take for Bike MS to receive the matching gift money and mark my matching gift donation confirmed?
This process and timeline varies for each company. Some companies cut checks quarterly and some yearly. It can sometimes take at least six months for Bike MS to receive monies from a particular company. Please check with your company regarding their process and practices.

Can my matching gift be used for next year’s Bike ride?
No, matching gifts can only be applied to the same year the contribution was credited.

Thank you to our premier national sponsors

Thank you to our local sponsors

Become a Sponsor
 

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