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FAQs

Below is a list of frequently asked questions and answers. If you do not find the answer you are looking for, please email a staff member at fundraisingsupport@nmss.org.


About the BP MS 150

Q: Where and when does the BP MS 150 start and finish?

Answer:

Day One starts Saturday, April 29, 2017 at Tully Stadium (1050 North Dairy Ashford Rd., Houston), Rhodes Stadium (1733 Katy Ford Bend Rd., Katy), and Waller Stadium (20735 Fields Store Rd., Waller). Riders follow scenic roads into Bellville for lunch. Day One ends at the Fayette County Fairgrounds in La Grange, Texas.

Day Two of the ride begins at the Fayette County Fairgrounds on Sunday morning, April 30, with Club 300 members leading the mass. Riders will have two route options from the Fayette County Fairgrounds: the Bechtel Challenge Route and the Lunch Express Route. Both routes lead to Bastrop Intermediate School for lunch. The final route segment of Day Two takes riders into Austin for exciting festivities at the finish line, located at the Bob Bullock Texas State History Museum and next to the Texas State Capitol.

Q: What time does the BP MS 150 start and finish?

Answer:

The start time for Saturday at Tully Stadium and Rhodes Stadium is 6:45 a.m. (weather permitting). The start time on Sunday is 6:45 a.m. (weather permitting). The Waller Stadium start is a rolling start from 8 a.m. - 10 a.m. The ride will officially end at 6:30 p.m. on Saturday and Sunday.

Q: How long is the route?

Answer:

The BP MS 150 routes are listed below. Breakpoints are located every 8-12 miles along the route featuring snacks, sports drink and water to keep you going. In addition, first aid stations, mechanical support, sunblock, and rest room facilities are provided to meet all your needs. Check our Routes & Maps page to stay up-to-date.

  • Day One Mileage
    Tully Stadium: 100 miles to La Grange
    Rhodes Stadium: Approximately 83 miles to La Grange
    Waller Stadium: Approximately 76 miles to La Grange
  • Day Two Mileage
    Bechtel Challenge Route: 77 miles
    Lunch Express Route: 66 miles

Q: Where do I drop off my luggage?

Answer:

Luggage MUST be labeled with the rider number luggage tags included with your helmet number and bib numbers from your rider packet. There will be National MS Society luggage trucks at the starting points at Tully Stadium in Houston, Rhodes Stadium in Katy, and Waller Stadium in Waller. If you are an individual rider (not on a team), be sure to drop your luggage off at a National MS Society luggage truck (truck will be identified with signage) and NOT a team truck. In La Grange, there will be a luggage depot located in the plaza area where you will pick up your luggage (arranged by rider number) on Saturday. You will drop off your luggage Sunday morning for transportation to Austin at the same location you picked up your luggage on Saturday in the plaza area. There is a limit of 2 bags per participant, with each bag weighing no more than 25 pounds.

Q: Can I be added to a team or switch teams, if I didn't indicate it when registering?

Answer:

An individual registered rider can be added to a team or switch teams at any time. Please be sure to check with that Team's captain for any specific details regarding Team membership. Several of our teams are open to riders; download a list of teams accepting riders. To make any changes, please contact a Development Team member at FundraisingSupport@nmss.org to make any changes. Be sure to include in your request the name of the team to which you wish to be added (and any team password, if applicable).

Q: Can children participate in the BP MS 150?

Answer:

Cyclists must be 12 years old or older by the start of the event (April 29, 2017). Cyclists aged 12 to 17 years are required to be accompanied by a parent/guardian at all times during the event. No child carriers, tag-alongs, or Burley-type trailers are allowed. All cyclists under the age of 18 must provide a notarized waiver; please see our Youth Riders page for more information and to obtain the waiver.

Q: Do children participating in the BP MS 150 have to fundraise?

Answer:

All registered cyclists, including cyclists 12 years old or older by the start of the event (April 29, 2017), are required to meet the $400 minimum fundraising requirement.

Q: I registered, but can no longer participate in the BP MS 150. Can I transfer my registration to another year, another person, or another Bike MS Ride?

Answer:

All registration fees are non-transferable to another person, another year, or to another Bike MS ride. Please email us at FundraisingSupport@nmss.org or call 855-372-1331 if you are no longer able to participate.

Q: I am unable to participate in this event. How can I cancel my registration?

Answer:

Please email us at FundraisingSupport@nmss.org or call 855-372-1331 if you are unable to participate in this year's event. All registrations are non-transferable. If you have received a rider packet, please return the fully-intact rider packet to our office either by dropping-off the packet or by mail.

Q: Can I add transportation for my bike and myself if I didn't already do so?

Answer:

You can purchase transportation online until Wednesday, April 26. We recommend purchasing transportation as early as possible. The transportation fee is $35 per person for you and your bike. If you did not purchase transportation online and wish to purchase transportation on Sunday, April 30, you may do so on-site at the Bus Depot in Austin using a credit card or a check for $35.

The following credit cards are accepted: Visa, Mastercard , Discover, and American Express.

Q: Can I sign up for the Bike MS Champions program if I didn't sign up during registration?

Answer:

You can still receive a Bike MS Champions bandana at any Packet Pick-Up. Each bandana showcases the names of featured Bike MS Champions living with MS. Learn more about the Bike MS: Champions program.

Q: Should I get my bike inspected?

Answer:

Bike inspection is not mandatory, but is strongly recommended by the National MS Society to promote a safe BP MS 150. Bike safety inspections are performed by our Official BP MS 150 Bike Stores only.

Q: What are the benefits of having my bike inspected?

Answer:

Bikes with an official BP MS 150 safety inspection sticker on the ride will receive free labor for repairs during the BP MS 150. (Costs for parts and materials are extra; please bring necessary cash.)

Q: How much is the bike inspection?

Answer:

Bike safety inspections are FREE until April 21, 2017. Starting April 22 through April 28, a $15 inspection will apply. Cyclists are responsible for any needed repairs, parts, or labor required to correct a bike's deficiencies to pass the safety inspection.

Q: Do I have to wear a helmet?

Answer:

Helmets are required during the BP MS 150 and on the Recommended Ride training rides. You will be disqualified from the ride and removed from the route if you are not wearing a helmet.

Q: Can I run the BP MS 150?

Answer:

The BP MS 150 is exclusive to cyclists ONLY, based on required route safety and support. Any other type of athletic activity is not allowed; this includes, but is not limited to: Running, walking, rollerblading, etc.

Q: Can I use aerobars on my bike during the BP MS 150?

Answer:

We discourage the use of aero bars in crowded conditions or in pace lines. Both of these actions are unsafe.

Q: Are pets allowed?

Answer:

Pets are prohibited at the ride; however, service animals are welcome.

Q: Can I leave my bike overnight at Tully Stadium?

Answer:

Cyclists are permitted to leave their bikes overnight at Tully stadium on Friday, April 28. On-site security is provided. Bikes will be available for pick-up on Friday until 10:00pm and on Saturday morning starting at 5:00am.

Q: Are food and beverages provided for cyclists and official volunteers during the BP MS 150?

Answer:

Food and beverages will be provided throughout the route. At every breakpoint, there will be water, sports drinks, fruit, and light snacks. Lunch is served Saturday and Sunday. At the Overnight in La Grange, there will be dinner on Saturday evening and breakfast on Sunday morning. Dinner will also be served Sunday at the Austin Finish Line. Friends and family can purchase dinner for $5 per person and breakfast for $5 per person.

Q: Will there be vegetarian options at the rest stops, lunch stops, and dinner?

Answer:

There will be plenty of options for all palettes. A vegetarian option will be offered at lunch and dinner. However, if you have very specific dietary requirements, we suggest that you bring supplemental food items with you to ensure you are properly fueled for the entire weekend.

Q: What support will be on the route?

Answer:

This ride is fully supported. There will be rest stops every 8 to 15 miles each day, and vehicles equipped with first aid and mechanical support will be on the route at all times. If you need assistance, let a volunteer know and they will find someone to help you.

Q: What if I can't finish riding?

Answer:

The BP MS 150 is fully supported event. If you can't seem to finish the ride, there are Support and Gear (SAG) vehicles on the route and at all rest stops to pick up cyclists and their bikes to transport them to the Finish Line.

Q: Can I have someone follow me in case I am unable to finish the ride?

Answer:

We provide plenty of Support and Gear (SAG) vehicles to transport any cyclists-in-need on the route. Private vehicles MUST follow the Vehicle Route to La Grange and Austin. NO personal SAG or private vehicles are allowed on the cyclists' route.

Q: Are the roads closed to cyclists only?

Answer:

The route is not closed to cyclists only. Safety is our number one concern; we work with the local authorities in every community on the route to ensure the safety of everyone. Please visit our Group Riding Skills and Safety pages for information and resources on how to ride safely in a group ride.

Q: What are my training opportunities?

Answer:

Please check our Recommended Rides or check with our Official BP MS 150 Bike Stores about training rides in your community. We are here to support you and want you to be ready to ride this April.

Q: Can my family and friends join me for the weekend?

Answer:

Family and friends are always welcome at our start and finish locations; however, not on the route! Please encourage your friends and family to meet you at the Finish Line or to volunteer for the event.

Q: My spouse/co-worker/family member/friend doesn't ride but wants to come support me at the event; what can they do?

Answer:

If your companion would like to volunteer for the event, please have them visit the Volunteer Information page to sign up


Overnight - LaGrange:

Q: Can I book hotel accommodations in La Grange?

Answer:

Participants are responsible for arranging any hotel accommodations during the BP MS 150. We advise booking your accommodations early, as rooms fill up fast. For more information, please see our Lodging & Transportation page.

Q: Where do I park in LaGrange?

Answer:

For the quickest, easiest access to the Official Overnight Sites, park at one of our Event Park-and-Ride sites. Shuttles will run continually throughout the day from the Event Park-and-Ride to the Overnight Sites. There will be space available to carry coolers, lawn chairs, etc. on the shuttle. There is no general parking at the Overnight Sites and NO PARKING along State Highway 77 in LaGrange – towing will be enforced.

Q: Are RVs, campers, or travel trailers allowed to park on the Fayette County Fairgrounds?

Answer:

RVs, campers, and travel trailers will only be allowed to enter the fairgrounds between 7:00am and 7:00pm Thursday and Friday, April 27 & 28. (No RVs, campers, or travel trailers will be allowed to arrive and park on Saturday morning due to the heavily-congested Finish Line area). There are no reservations; the parking area is first-come, first-serve as long as space is available and weather permits. All RVs must exit the fairgrounds before dark on Sunday night, April 30.

Q: Is there safe storage for my bike at the Overnight in LaGrange?

Answer:

You will be able to leave your bike in our secure bike compound at The Fairgrounds overnight. You will need to show your bib number to retrieve your bike from the compound.

Q: Can I get a massage in LaGrange?

Answer:

Absolutely! You've ridden all the way to LaGrange on the first day, now it's time to relax and prepare for the next day of riding! Massage Envy is the Official Massage Therapy Partner for the BP MS 150. Massages are given between the hours of 11:00am and 7:00pm. The cost is $1 per minute and provided on a first-come, first-served basis. The last massage will begin at 6:00pm. It is highly recommended that after you cross the finish line, you make your way to the back of the Fayette County Fairgrounds to the Exhibit Hall where Massage Envy will gladly add you to the list to get a massage. Their services are CASH ONLY; there will be an ATM at their location.


Austin Finish Line

Q: Is there transportation available from Austin on Friday?

Answer:

Transportation from Austin to Houston on Friday is available for cyclists and their bikes for a $35 fee. If you did not purchase transportation online and wish to purchase transportation on Sunday, you may do so on-site at the Bus Depot in Austin using a credit card or a check for $35.

The following credit cards will be accepted: Visa, Mastercard , Discover, and American Express.

Buses Friday will leave from the corner of San Jacinto and 17th. You can park your car over the weekend in the parking garage located on Trinity between 15th and 17th across from the bus departure area.

Continuous passenger buses, with accompanying bike trucks, depart from Austin on Friday. The passenger buses will go to the Omni Westside Hotel and all bikes will be transported to Tully Stadium only. The bike trucks do not leave at the same time as the buses; therefore, your bike will not arrive at the same time as your bus. It is not guaranteed that you can retrieve your bike on Friday night from the secured bike compound at Tully Stadium.

For more details, please see our Lodging & Transportation page.

Q: What time do the buses depart on Friday? And how often does the bus leave?

Answer:

The first bus will depart Austin at 11:00am. The last bus will leave Austin at 5:00pm. There is no set schedule or specific departure times; each bus will leave as soon as it is full.

Q: I can't remember if I purchased a Friday bus ticket. If I didn't prepay for a ticket, can I buy one that Friday?

Answer:

Volunteers and/or staff will have a roster listing individuals who have prepaid for transportation. If you didn't prepay for transportation, you can purchase transportation on-site for $35. Only cash or check will be accepted.

Q: Where do I retrieve my completion pin and certificate?

Answer:

Completion Pins and certificates can be retrieved at any of the Information Booths at the Finish Line.

Q: Where do I retrieve my lost item at the Finish line?

Answer:

Lost and Found items can be retrieved at the Information Tent on 18th Street; or, after the event, send an email to fundraisingsupport@nmss.org.

Q: I'm riding the bus back to one of the three start locations; does my bike go with me?

Answer:

Cyclists and their luggage are transported on passenger buses back to one of the three official Start locations (be sure to pick up your luggage from the luggage area in Austin to take with you on the bus). Buses depart Austin once they are full.

Bikes are transported separately on trucks and depart from Austin to each of the official Starts. The bike trucks do not leave at the same time as the buses; therefore, your bike may not arrive at the same time as your bus. We highly recommend that you load your bike onto the trucks located at the end of the Finish Line chute as soon as you finish the ride. Be sure to load your bike on the truck going to the location you started from on Saturday. Volunteers are on-site to assist with loading.

Q: What time do the buses depart from Austin to return to my Start location on Sunday?

Answer:

Passenger buses travel to all three start sites (Tully Stadium, Rhodes Stadium, and Waller Stadium) on Sunday. The first bus will depart Austin at 10:00am. The last bus will leave Austin at 7:00pm. There is no set schedule or specific departure times; each bus will leave as soon as it is full.

Q: How much is the bus back to my start location?

Answer:

Transportation from the Finish Line on Sunday is available for riders and their bikes for a $35 fee. Online purchase of transportation is available until Wednesday, April 26. Please see our Lodging & Transportation page for more details.

Q: Is there a place to store my bike at the Austin Finish Line?

Answer:

For security reasons, we encourage all cyclists to check their bikes in at the Bike Compound located at the corner of 18th and Brazos.


Donations

Q: About the $400 minimum fundraising requirement...

Q: Where do the funds from Bike MS go?

Answer:

The National MS Society uses the funds raised through Bike MS to fuel medical research and provide more services than any other organization in the world. We help local people through essential direct services that empower and increase independence, including:

  • Specialized MS clinics
  • Education and information
  • Home/vehicle modifications
  • Emergency financial assistance
  • Medical supplies
  • Home care
  • Support groups
  • Family programs

Q: What happens if I register but do not reach the fundraising minimum?

Answer:

The required $400 minimum fundraising must be raised prior to picking up your Rider Packet. Failure to raise the minimum fundraising requirement will prohibit participation in any future National MS Society event.

Q: How do I turn in donations?

Answer:

Please do not mail cash donations. You can write a personal check for any cash you receive. To turn in your donations, you can mail or drop off your donations at the chapter office:

  • Drop-Off:

    National MS Society – Houston
    8111 N. Stadium Dr., Ste. #100
    Houston, TX 77054
  • By Postal Mail:

    National MS Society
    ATTN: BP MS 150
    PO Box 4125
    Houston, TX 77210

Checks should be made out to the National MS Society. For accurate and speedy accounting, please write the participant's name and "2017 BP MS 150" on the memo line of each personal/business check, cashier's check, or money order. Please also fill out the Donation Form and submit it along with your donations.

You may also make online donations, including donations to your own fundraising account, by clicking the "Donate" button on the BP MS 150 website and entering the participant's name in the search box; a link to the participant's personal page will come up, from which you can click the "Donate to Me" button. Follow the instructions in the online donation form to make a donation.

Additionally, you may call in your minimum fundraising with your credit card. Please call 713-394-2918 and ask to speak to the Accounts Receivable Department.

Q: What if a donor wrote a check out to the team or my name?

Answer:

If you receive a check payable to your team, please write "National MS Society" above the team name. If the check is made out to you, please endorse the check payable to the National MS Society. Be sure to include your name and the year + event in which you're participating in the memo line of all checks (example: John Smith, 2017 BP MS 150).

Q: What if my donors need a receipt?

Answer:

Donors who make an online donation via our website will receive an email confirmation that can be used for tax purposes. Receipts will be automatically mailed in January for those donations of $250 or more. For cash donors requesting a receipt, you can download and print our Bike MS Donor Receipts.

For donations less than $250, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.

You can request receipts for other contributions by emailing fundraisingsupport@nmss.org.

Q: I mailed a donation to the National MS Society, but it's not listed on my donation list in Participant Center.

Answer:

Please allow 10 to 15 business days for processing. If the donation does not appear after 15 business days, please contact us at 713-394-2918 or by emailing SC_Accounts_Receivable@nmss.org. During peak times, there may be a 3 to 4 week delay entering donations.

Q: What can I do to make sure my donations are credited to my account?

Answer:

Please make sure that your name and "2017 BP MS 150" are written on the memo line on of all checks. Include the completed Donation Form with your checks.

Q: Can I send in donations for more than one cyclist in one envelope?

Answer:

Please be very specific as to how the donations should be credited to each cyclist. The more information you can provide, the faster we can process your donations. Please complete a Donation Form for each cyclist; completion of the form ensures accuracy in crediting each cyclists' fundraising account.

Q: Can I mail in cash?

Answer:

Please do not send cash. For any cash donations you receive, please deposit the contribution into your checking account and send in a personal check made out to the National MS Society. Please include the participant's name and "2017 BP MS 150" in the memo line of the check.

Q: When do I receive my fundraising prize?

Answer:

Prize redemption instructions will be provided via email following the prize deadline on July 31, 2017. Please watch for details on the BP MS 150 website and in eNewsletters.

Q: Can I donate my prize back to the National MS Society?

Answer:

You can donate your prize back to the National MS Society. During the online prize redemption process, there will be an option to "Donate Back".

Q: What happens to the donations if I can no longer participate in the event?

Answer:

Donations are non-transferable (cannot be credited to another individual's or team's fundraising account). Regardless of your participation in the event, your donations allow the National MS Society to fund vital medical research and support over 2.3 million individuals living with MS worldwide.

Q: How do I get a copy of your 501(c)(3) letter and/or tax id number?

Answer:

Please email fundraisingsupport@nmss.org to receive a copy of this letter.

Q: Are donations tax deductible?

Answer:

All donations are tax deductible to the extent allowed by law in the same calendar year your donation was processed. Please work with your tax professional to determine eligible deductions.

Q: Are registrations fees tax deductible?

Answer:

Registrations fees are not tax deductible.

Q: Can I send a money order or cashier's check?

Answer:

We accept money orders and cashier's checks for donations and registration fees. Please make the money order or cashier's check payable to the National MS Society. Be sure to include the participant's name and "2017 BP MS 150" in the memo field or other applicable field on the money order or cashier's check.


Matching Gifts

Q: What is a Matching Gift?

Answer:

A matching gift is a gift from a donor's employer that matches the donor's original gift. Most employers match dollar-for-dollar.

Q: How do I know if my employer has a Matching Gift program?

Answer:

Search for your employer on our online database, ask your human resources staff, or visit your company's intranet.

Q: How do I request a Matching Gift?

Answer:

The first step is to talk to your employer about their matching gift process. Generally, your human resources department is a great place to start.

Q: What do I do with the matching gift form once I've filled it out?

Answer:

Refer to the instructions on the matching gift form. If you need to mail, email, or fax the form to us, please use the following information (please include the participant's name and reference "2017 BP MS 150"):

National MS Society
ATTN: BP MS 150
PO Box 4125
Houston, TX 77210
Phone: 855-372-1331
Fax Number: 713-394-7422
Email: FundraisingSupport@nmss.org

Q: How will I know when the Matching Gift has been paid?

Answer:

Check the "Progress" section of your Participant Center to view your confirmed fundraising donations. It sometimes takes months before we receive matching gifts, depending on the disbursement process by the matching company. Even though a matching gift has not been posted to your account, you will receive credit for fundraising prize purposes for any matching gift forms you have turned in.

Q: Will a pending Matching Gift count towards my fundraising minimum?

Answer:

If you have submitted the required documentation and the gift shows as pending in your fundraising totals, the matching amount will count towards your fundraising minimum.


My Participant Center

Q: I forgot my username and/or password.

Answer:

Remember that your username and password are case sensitive. If you have forgotten your username, you can retrieve it using your email address. If you need to request a new password, please click here. For further assistance, please reach out to us: By email at FundraisingSupport@nmss.org or by phone at 855-372-1331.

Q: How do I change my username and/or password?

Answer:

First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page. Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and a menu will appear. Click the "Manage Profile" link in this menu, and from here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

First, sign in to the site using your username and password by clicking the "MENU" button at the top-right of the page. Once signed in, click the "MENU" button once more and select "Manage Profile" from the menu that appears. From here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

Q: I participated last year, but my saved information does not show in this year's account.

Answer:

To view your saved information, be sure to register using the same username/email and password from the previous year. If you are not able to view your prior year's information, please contact us: By email at FundraisingSupport@nmss.org or by phone at 855-372-1331.

Q: How do I sign in to my Participant Center?

Answer:

From any page of any Bike MS website, click the "7 Sign In" link at the top-right of your screen. Enter your username and password; then, once logged in, a link to "My Participant Center" will be at the top-right of the page.

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by accessing the login menu, clicking the "ˇ" icon at the top-right, and selecting "My Events" from the drop-down menu that appears.

From any page of any Bike MS website, click the tab at the top-right of the page labeled "My Participant Center".

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by clicking the "MENU" button at the top-right of the page and selecting "My Events" from the menu that appears.

Q: What is a Personal Page?

Answer:

A personal page is a unique personal webpage provided to you for you to use when asking your friends and family to join your team or to make a donation. You have a default page created for you, but you can personalize this page with your own story by signing in to your Participant Center.

Q: How do I unsubscribe from e-mail?

Answer:

You can manage your email preferences within your profile.

  • First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page.
  • Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and then click the "Manage Profile" link in the menu that appears.
  • From here, you may change your your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

You can manage your email preferences within your profile.

  • First, sign in to the site using your username and password by clicking the "MENU" button at the top-right of the page.
  • Once signed in, click the "MENU" button once more to reveal the menu; select the "Manage Profile" link.
  • From here, you may change your your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

PLEASE NOTE: When disabling all email/USPS mail contact, or opting-out of categories of content pertaining to an event for which you are registered (e.g., opting-out of Bike MS emails when you are registered for BP MS 150), you will not receive ANY general news, alerts, or other communications regarding this event except for those explicitly directed to you (e.g., donation notifications). If you need assistance setting up your email/USPS mail preferences, please contact us at fundraisingsupport@nmss.org or by calling 713-394-2921 and we'll be happy to help!

Q: How can I see who has donated to me?

Answer:

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. At the top of the page will be the Participant Center navigation tabs ("Home" will be highlighted) – click on "Progress" in the top navigation menu to be taken to your Personal Progress Report, at the very bottom of which will be your donation receipt history.

Q: How do I change my personal fundraising goal?

Answer:

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. Under your fundraising progress bar will be your fundraising total and fundraising goal – click the "change" link under your fundraising goal.

Remember, our Fundraising Tools can make fundraising easy and fun!

Q: How do I change my team name or team goal?

Answer:

Your team captain can change the team name and goal by signing in to their Participant Center.

To change the team's name, click the "Team Page" tab on the Participant Center's navigation menu at the top of the page. On the Team Page will be a sidebar on the right with team name, team company, and team division details, with an "Edit" link; click the "Edit" link to change any of these details, then click "Update" when finished to save the changes.

To change the team's fundraising goal, click the "Progress" tab on the Participant Center's navigation menu at the top of the page. On the Progress page at the top-right will be two buttons; click the "Team" button to be presented with the team's progress statistics. Below the Team Progress bar will be the team's total fundraising and fundraising goal. Click the "change" link under the fundraising goal to modify the team's goal.

Q: How can I see who is on my team (Team Captains)?

Answer:

Sign in to your Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.

Q: What is the difference between making my personal page private or public?

Answer:

By default, a personal page is Public, meaning your name will appear in the participant search list and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list and only people you personally invite (by sending your personal page URL to them) will be able to support you online.

Q: I was unable to participate in this event. How can I cancel my registration?

Answer:

Please contact fundraisingsupport@nmss.org if you are unable to participate in this year's event. All registrations are non-transferable.


Fundraising on Facebook

Q: I see a new option to fundraise on Facebook ("Charitable Giving on Facebook"). What does this mean and how do I use it?

Answer:

Fundraisers allow supporters to set up a dedicated Facebook page to share their story, tell others about a nonprofit's mission, and rally around a fundraising goal. Donations made to the fundraising pages are processed by Facebook, and Facebook transfers funds to the nonprofit. Please let us know if you set up a Facebook fundraising page by contacting our Fundraising Support Center, so we can recognize your support: toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

Q: Can the money I raise through a Facebook fundraising page be applied to my event fundraising for the National MS Society?

or

Q: Why isn't my fundraising from my Facebook fundraising page reflected in my event account with the National MS Society?

Answer:

Your Facebook fundraising page(s) can be used for your event fundraising. However, you MUST notify the National MS Society for us to appropriately track the funds you raise. Due to Facebook's privacy policies, Facebook cannot provide the National MS Society with enough identifying detail to automatically match your fundraising page back to your event fundraising account with us. To ensure credit is received for funds raised through the new Facebook option, please contact the Fundraising Support Center: toll-free by calling 855-372-1331 or by email at FundraisingSupport@nmss.org.

Once we have been notified to track your Facebook fundraising, please allow 3 to 5 business days for these funds to be reflected in your Participant Center. The funds will appear as "Facebook fundraiser" on your Participant Center once applied.

Q: I am already fundraising for the National MS Society by participating in Bike MS, Walk MS, Muckfest MS, Do-It-Yourself, or another event. Does this replace that?

Answer:

No. Facebook's new fundraising pages are a proprietary Facebook tool – an additional, separate fundraising tool from the tools offered by the National MS Society.

Q: Is this the same as the Facebook or Android/iOS apps you offer?

Answer:

No. Facebook's fundraising pages are a proprietary Facebook tool – an additional, separate fundraising tool from the National MS Society's own Facebook app and our Android/iOS apps. If you install our Facebook app or mobile app(s), you can send or pre-schedule messages to be posted on your Facebook feed throughout your fundraising period. The funds raised through the Facebook app and mobile app(s) are immediately reflected in your Participant Center; funds you raise via a Facebook fundraiser page will not be reflected in your Participant Center until you notify our Fundraising Support Center by calling 855-372-1331 or emailing FundraisingSupport@nmss.org

Q: I donated on Facebook and I need a receipt.

Answer:

Because Facebook is responsible for processing all donations made through this new service, Facebook will email you all relevant receipts (which will include the National MS Society EIN/tax ID number).

Q: Where can I find more information?

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