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FAQs

The answers to your top questions, all in one place.

Ride Details

Donations

My Participant Center

Matching Gifts

Fundraising on Facebook

Ride Details FAQs

What happens if it rains?

We ride rain or shine. In the event of lightning or other dangerous conditions, we will delay the event until conditions improve. Please watch for weather-related updates via email and the event website.

I registered as an individual, but now I want to join a team/form a team.

No problem! Have the name of the team you wish to join ready and please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

Are walk-up registrations available?

We will gladly accept walk-up registrations. However, Bike MS: Tour to Tanglewood is a fundraising ride with a minimum fundraising requirement of $300 in addition to registration, so register as early as you can to raise money and make the biggest difference.

Can children participate?

Cyclists must be 12 years old or older by the start of the event and minors are required to be accompanied by a parent/guardian at all times. No child carriers, tag-alongs, or trailers are allowed. All cyclists under the age of 18 must provide a notarized waiver. Please contact us to request a printable waiver, or visit our Youth Rider Info page to download the waiver and for more details.

Do I have to wear a helmet?

YES! For your own safety, helmets are required at all Bike MS events and training rides. You will be removed from the route if you are not wearing a helmet.

Can family and friends join me for the weekend?

Family and friends are always welcome at our start and finish locations, but not on the route! Please encourage your friends and family to meet you at the finish line, or to volunteer for the event.

Can I have someone follow me in case I don't make it?

Personal vehicles are prohibited on the route and in or around rest stops. We provide plenty of Support and Gear (SAG) vehicles to transport any cyclists in need.

Are pets allowed?

Pets are prohibited at the ride; however, service animals are welcome.

Where do I make my accommodations for the weekend?

Please visit the Lodging & Transportation page for information on securing accommodations.

Donations FAQs

Where does the money go?

The money you raise for Bike MS funds services and research aimed at helping people affected by MS live their best lives as we end MS forever. Learn More ›

How much money should I raise?

All Bike MS riders must turn in at least $300 by 09/16/2017 in order to ride. The more you raise, the bigger the difference you're making for people affected by MS. In fact, by reaching certain fundraising thresholds, you can be a Bike MS VIP. Check out the Awards and Incentives you can receive for your fundraising efforts.

What is the deadline for mailing donations to meet my minimum requirement?

The last day to mail in donations and have them count toward the $300 minimum is November 1, 2017. After this date, if you have not yet reached your minimum, please bring any donations with you when you pick up your packet. If you have met your minimum, you may mail in any additional donations you receive.

What if my donors need a receipt?

Everyone who makes an online donation will receive an e-mail confirmation receipt for tax purposes. Donors that give $250 or more (including via check) will receive a thank you letter and receipt by mail. If you have a cash donor requesting a receipt, you can download our Bike MS Donor Receipts.

For donations less than $250, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.

What if a donor wrote a check out to the team or my name?

If you receive a check payable to your team, just write "National MS Society" above. If it's made out to you, please endorse the check payable to the National MS Society. Please be sure to write the participant's name, event, and event year on the memo line of each check (e.g., "John Smith, Bike MS: Tour to Tanglewood 2017").

Where do I mail my donations?

Mail your donations (made out to National MS Society) with a completed Donation Tracking form to:

Bike MS: Tour to Tanglewood
3101 Industrial Dr.
Suite 210
Raleigh, NC 27609

Please be sure to write the participant's name, event, and event year on the memo line of each check (e.g., "John Smith, Bike MS: Tour to Tanglewood 2017").

What if I don't reach my fundraising minimum requirement by the ride date?

If you have not turned in the minimum donation by the start of the event, the National MS Society will discuss payment options with you, including charging the balance on a credit card. No need to stop there, though – you have until November 1 to be eligible for prizes, and to turn in donations.

When do I receive my prize?

Prize redemption instructions will be provided via mail or email following the prize deadline. Please watch for details.

Can I donate my prize back to the National MS Society?

Yes, you can donate your prize back to the National MS Society by becoming a member of the Mission First Club.

My fundraising total in my Participant Center doesn't match what I know I turned in.

It may take up to four weeks to process donations during peak event times. Your total may be inflated if you entered donations as offline gifts; please go to the "Progress" section of your Participant Center and delete the "Unconfirmed" versions of duplicate gifts.

I turned in my donations at the event, but I don't see them in my Participant Center total yet.

It may take up to four weeks to process donations during peak event times. If you'd like to see your donations right away, please encourage your supporters to donate online or mail your donations to your local office immediately upon receiving them.

My Participant Center FAQs

I forgot my username and/or password.

Remember that your username and password are case sensitive. If you have forgotten your username, you can retrieve it using your email address. If you need to request a new password, please click here. For further assistance, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How do I change my username and/or password?

First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page. Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and a menu will appear. Click the "Manage Profile" link in this menu, and from here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

First, sign in to the site using your username and password by clicking the "MENU" button at the top-right of the page. Once signed in, click the "MENU" button once more and select "Manage Profile" from the menu that appears. From here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

I rode last year, but my saved information does not show in this year's account.

To view your saved information, be sure to register using the same username/email and password from the previous year. If you are not able to view your prior year's information, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How do I sign in to my Participant Center?

From any page of the Bike MS website, click the "7 Sign In" link at the top-right of your screen. Enter your username and password; then, once logged in, a link to "My Participant Center" will be at the top-right of the page.

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by accessing the login menu, clicking the "ˇ" icon at the top-right, and selecting "My Events" from the drop-down menu that appears.

From any page of the Bike MS website, click the tab at the top-right of the page labeled "My Participant Center".

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by clicking the "MENU" button at the top-right of the page and selecting "My Events" from the menu that appears.

What is a Personal Page?

A personal page is a unique personal webpage provided to you for you to use when asking your friends and family to join your team or to make a donation. You have a default page created for you, but you can personalize this page with your own story by signing in to your Participant Center.

How do I unsubscribe from email?

You can manage your email preferences within your profile.

  • First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page.
  • Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and then click the "Manage Profile" link in the menu that appears.
  • From here, you may change your your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

You can manage your email preferences within your profile.

  • First, sign in to the site using your username and password by clicking the "MENU" button at the top-right of the page.
  • Once signed in, click the "MENU" button once more to reveal the menu; select the "Manage Profile" link.
  • From here, you may change your your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

PLEASE NOTE: When disabling all email/USPS mail contact, or opting-out of categories of content pertaining to an event for which you are registered (e.g., opting-out of Bike MS emails when you are registered for Bike MS: Tour to Tanglewood), you will not receive ANY general news, alerts, or other communications regarding this event except for those explicitly directed to you (e.g., donation notifications). If you need assistance setting up your email/USPS mail preferences, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How can I see who has donated to me?

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. At the top of the page will be the Participant Center navigation tabs ("Home" will be highlighted) – click on "Progress" in the top navigation menu to be taken to your Personal Progress Report, at the very bottom of which will be your donation receipt history.

How do I change my personal goal?

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. Under your fundraising progress bar will be your fundraising total and fundraising goal – click the "change" link under your fundraising goal.

Remember, our Fundraising Tools can make fundraising easy and fun!

How do I change my team name or team goal?

Your team captain can change the team name and goal by signing in to their Participant Center.

To change the team's name, click the "Team Page" tab on the Participant Center's navigation menu at the top of the page. On the Team Page will be a sidebar on the right with team name, team company, and team division details, with an "Edit" link; click the "Edit" link to change any of these details, then click "Update" when finished to save the changes.

To change the team's fundraising goal, click the "Progress" tab on the Participant Center's navigation menu at the top of the page. On the Progress page at the top-right will be two buttons; click the "Team" button to be presented with the team's progress statistics. Below the Team Progress bar will be the team's total fundraising and fundraising goal. Click the "change" link under the fundraising goal to modify the team's goal.

Matching Gift FAQs

What is a matching gift?

A matching gift is a gift from a donor's employer that matches the donor's original gift. Many employers match dollar-for-dollar.

How do I know if my employer has a matching gifts program?

Search for your employer, ask your human resources staff, or visit your company's intranet.

How do I request a matching gift?

The first step is to talk to your employer about their matching gift process. Generally, your human resources department is a great place to start.

What do I do with the matching gift form once I've filled it out?

Refer to the instructions on the matching gift form. If you need to mail or fax the form to us, please use the following information (please include the participant's name and event):

Bike MS: Tour to Tanglewood
3101 Industrial Dr.
Suite 210
Raleigh, NC 27609
Fax: 704-527-0406
NCT@nmss.org
Tax ID #: 13-5661935

If I enter the donor's gift and the matching gift through my Participant Center, do I enter them as one gift?

No, they are two separate gifts. Please enter only the employee's gift and mail/email the matching gift form, and we will enter the match.

How will I know when the matching gift has been paid?

Check the "Progress" section of your Participant Center. It usually takes months before we receive matching gifts; however, even though they are not yet paid, you will receive credit for matching gifts for prize purposes.

Will a pending matching gift count towards my fundraising minimum?

Yes, if you have submitted the required documentation and the gift shows as pending in your fundraising totals, it will count towards your fundraising minimum.

Fundraising on Facebook FAQs

I see a new option to fundraise on Facebook ("Charitable Giving on Facebook"). What does this mean and how do I use it?

Fundraisers allow supporters to set up a dedicated Facebook page to share their story, tell others about a nonprofit's mission, and rally around a fundraising goal. Donations made to the fundraising pages are processed by Facebook, and Facebook transfers funds to the nonprofit. Please let us know if you set up a Facebook fundraising page by contacting our Fundraising Support Center, so we can recognize your support: toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

Can the money I raise through a Facebook fundraising page be applied to my event fundraising for the National MS Society?

or

Why isn't my fundraising from my Facebook fundraising page reflected in my event account with the National MS Society?

Your Facebook fundraising page(s) can be used for your event fundraising. However, you MUST notify the National MS Society for us to appropriately track the funds you raise. Due to Facebook's privacy policies, Facebook cannot provide the National MS Society with enough identifying detail to automatically match your fundraising page back to your event fundraising account with us. To ensure credit is received for funds raised through the new Facebook option, please contact the Fundraising Support Center: toll-free by calling 855-372-1331 or by email at FundraisingSupport@nmss.org.

Once we have been notified to track your Facebook fundraising, please allow 3 to 5 business days for these funds to be reflected in your Participant Center. The funds will appear as "Facebook fundraiser" on your Participant Center once applied.

I am already fundraising for the National MS Society by participating in Bike MS, Walk MS, Muckfest MS, Do-It-Yourself, or another event. Does this replace that?

No. Facebook's new fundraising pages are a proprietary Facebook tool – an additional, separate fundraising tool from the tools offered by the National MS Society.

Is this the same as the Facebook or Android/iOS apps you offer?

No. Facebook's fundraising pages are a proprietary Facebook tool – an additional, separate fundraising tool from the National MS Society's own Facebook app and our Android/iOS apps. If you install our Facebook app or mobile app(s), you can send or pre-schedule messages to be posted on your Facebook feed throughout your fundraising period. The funds raised through the Facebook app and mobile app(s) are immediately reflected in your Participant Center; funds you raise via a Facebook fundraiser page will not be reflected in your Participant Center until you notify our Fundraising Support Center by calling 855-372-1331 or emailing FundraisingSupport@nmss.org

I donated on Facebook and I need a receipt.

Because Facebook is responsible for processing all donations made through this new service, Facebook will email you all relevant receipts (which will include the National MS Society EIN/tax ID number).

Where can I find more information?

Details on setting up a Facebook fundraising page and the user policies and any limitations of the Charitable Giving on Facebook program can be found at donations.fb.com.

Thank you to our premier national sponsors

Thank you to our local sponsors

	B&G Foods		VF		Wrangler

	Way Up Digital Media		SHEETZ		Wake Forest Baptist Health Logo		Novant Health		Foothills Brewing

	Bicycle Toy and Hobby		Clemmons Bicycle		Cycles deOro		Cycletherapy		Ken's Bike Shop		MOB Mock Orange Bikes		Paul's Cycling and Fitness		Performance Bicycle		ReCycles		Skinny Wheels		The Spoke Easy

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