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FAQs

Walk Details

Living with MS Program

Donations

My Participant Center

Matching Gifts

Fundraising on Facebook

Walk Details FAQs

What time do Walks start?

The Walk MS: Columbia Registration opens at 8:00 AM; Walk begins at 9:00 AM

How long are Walk routes?

Our routes are fully accessible and feature multiple distances, including a one-mile option as well as amazing on-site support from our dedicated volunteers. Please check the Routes page for details about this walk.

Is there a registration fee to participate?

While there is no registration fee for Walk MS, we encourage participants to make a fundraising commitment. It costs approximately $25 per person to host a Walk MS event – every dollar makes a difference. Money raised at Walk MS helps fund ground-breaking research and supports programs and services helping those touched by MS live their best lives.

Are dogs allowed?

No

Is the route accessible?

All Walk MS routes are accessible for scooters and wheelchairs, by walker, or with a cane. There will also be accessible restrooms at each site.

Can I use my scooter or do I need to walk the route?

Scooters and power chairs are permitted at Walk MS; however, charging stations may not be available. Please be sure that your scooter or chair is fully charged to make it around the route and through the event venue.

I want to bring my kids with me. Do they need to register?

Yes, all participants must be registered.

I want to register someone else on my computer, but the site won't let me because I'm already registered.

The Walk MS website "remembers" you on your computer. If you want to register someone else, you'll have to log out first, then start the process again.

What happens if it rains?

We walk rain or shine. In the event of lightning or other dangerous conditions, we will delay the event until conditions improve. Please watch for weather-related updates via email and the event website.

I registered as an individual, but now I want to join a team/form a team.

No problem! Have the name of the team you wish to join or the name of the team you wish to form and its fundraising goal ready and please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

Living with MS program

How do I participate in the Living with MS program?

Simply indicate that you are living with MS while registering for Walk MS, and enjoy the festivities at the event. We will do the rest!

If I am a family member of someone living with MS, do I get a Living with MS t-shirt?

Living with MS program is designed for those who have been diagnosed with multiple sclerosis. As a care partner for someone diagnosed with MS, your support of Walk MS demonstrates your passion for doing something about MS NOW to move together toward a world free of multiple sclerosis. Walk MS event t-shirts will be given to all participants that raise $125.

Donations FAQs

Where does the money go?

The money you raise for Walk MS funds services and research so people affected by MS can live their best lives as we end MS forever. Over $924 million has been invested to advance MS research since our inception in 1946. Learn More ›

How much money should I raise?

The average Walk MS participant raises $250. The more you raise, the bigger the difference you're making for people affected by MS. In fact, by raising $1,000, you can be a Walk MS VIP. Check out the Awards and Incentives that you can receive for your fundraising efforts.

What is the deadline for mailing donations?

The last day to mail in donations and have them count towards your 2017 fundraising is June 2, 2017.

What if my donors need a receipt?

Everyone who makes an online donation will receive an e-mail confirmation receipt for tax purposes. Donors that give $250 or more (including via check) will receive a thank you letter and receipt by mail. If you have a cash donor requesting a receipt, you can download our Walk MS Donor Receipts.

For donations less than $250, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.

What if a donor wrote a check out to the team or my name?

If you receive a check payable to your team, just write "National MS Society" above. If it's made out to you, please endorse the check payable to the National MS Society. Please be sure to write the participant's name, event, and event year on the memo line of each check (e.g., "John Smith, Walk MS: Columbia 2017").

Where do I mail my donations?

Mail your donations (made out to the National MS Society) with a completed Donation Tracking form to:

ATTN: Walk MS Staff
2219 York Road, Suite 302
Timonium, MD 21093

Please be sure to write the participant's name, event, and event year on the memo line of each check (e.g., "John Smith, Walk MS: Columbia 2017").

When do I receive my prize?

Prize redemption instructions will be provided via mail or email following the prize deadline. Please watch for details.

Can I donate my prize back to the National MS Society?

Yes, you can donate your prize back to the National MS Society by becoming a member of the Mission First Club.

My fundraising total in my Participant Center doesn't match what I know I turned in.

It may take up to four weeks to process donations during peak event times. Your total may be higher if you entered donations as offline gifts. Please go to the "Progress" section in your Participant Center and delete your "Unconfirmed" version of duplicate gifts.

I turned in my donations at the event, but I don't see them in my Participant Center total yet.

It may take up to four weeks to process donations during peak event times. If you would like to see your donations immediately, encourage your supporters to donate online or mail your donations to your local office immediately upon receiving them.

My Participant Center FAQs

I forgot my username and/or password.

Remember that your username and password are case sensitive. If you have forgotten your username, you can retrieve it using your email address. If you need to request a new password, please click here. For further assistance, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How do I change my username and/or password?

First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page. Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and a menu will appear. Click the "Manage Profile" link in this menu, and from here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

First, sign in to the site using your username and password by clicking the "MENU" button at the top-right of the page. Once signed in, click the "MENU" button once more and select "Manage Profile" from the menu that appears. From here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

I walked last year, but my saved information does not show in this year's account.

To view your saved information, be sure to register using the same username/email and password from the previous year. If you are not able to view your prior year's information, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How do I sign in to my Participant Center?

From any page of the Walk MS website, click the "7 Sign In" link at the top-right of your screen. Enter your username and password; then, once logged in, a link to "My Participant Center" will be at the top-right of the page.

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by accessing the login menu, clicking the "ˇ" icon at the top-right, and selecting "My Events" from the drop-down menu that appears.

From any page of the Walk MS website, click the tab at the top-right of the page labeled "My Participant Center".

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by clicking the "MENU" button at the top-right of the page and selecting "My Events" from the menu that appears.

What is a Personal Page?

A personal page is a unique personal webpage provided to you for you to use when asking your friends and family to join your team or to make a donation. You have a default page created for you, but you can personalize this page with your own story by signing in to your Participant Center.

How do I unsubscribe from email?

You can manage your email preferences within your profile.

  • First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page.
  • Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and then click the "Manage Profile" link in the menu that appears.
  • From here, you may change your your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

You can manage your email preferences within your profile.

  • First, sign in to the site using your username and password by clicking the "MENU" button at the top-right of the page.
  • Once signed in, click the "MENU" button once more to reveal the menu; select the "Manage Profile" link.
  • From here, you may change your your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

PLEASE NOTE: When disabling all email/USPS mail contact, or opting-out of categories of content pertaining to an event for which you are registered (e.g., opting-out of Walk MS emails when you are registered for Walk MS: Columbia), you will not receive ANY general news, alerts, or other communications regarding this event except for those explicitly directed to you (e.g., donation notifications). If you need assistance setting up your email/USPS mail preferences, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How can I see who has donated to me?

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. At the top of the page will be the Participant Center navigation tabs ("Home" will be highlighted) – click on "Progress" in the top navigation menu to be taken to your Personal Progress Report, at the very bottom of which will be your donation receipt history.

How do I change my personal goal?

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. Under your fundraising progress bar will be your fundraising total and fundraising goal – click the "change" link under your fundraising goal.

Remember, our Fundraising Tools can make fundraising easy and fun!

How do I change my team name or team goal?

Your team captain can change the team name and goal by signing in to their Participant Center.

To change the team's name, click the "Team Page" tab on the Participant Center's navigation menu at the top of the page. On the Team Page will be a sidebar on the right with team name, team company, and team division details, with an "Edit" link; click the "Edit" link to change any of these details, then click "Update" when finished to save the changes.

To change the team's fundraising goal, click the "Progress" tab on the Participant Center's navigation menu at the top of the page. On the Progress page at the top-right will be two buttons; click the "Team" button to be presented with the team's progress statistics. Below the Team Progress bar will be the team's total fundraising and fundraising goal. Click the "change" link under the fundraising goal to modify the team's goal.

Matching Gift FAQs

What is a matching gift?

A matching gift is a gift from a donor's employer that matches the donor's original gift. Many employers match dollar-for-dollar.

How do I know if my employer has a matching gifts program?

Search for your employer, ask your human resources staff, or visit your company's intranet.

How do I request a matching gift?

The first step is to talk to your employer about their matching gift process. Generally, your human resources department is a great place to start.

What do I do with the form once I've filled it out?

Refer to the instructions on the matching gift form. If you need to mail or fax the form to us, please use the following information (please include the participant's name and event):

ATTN: Walk MS Staff
2219 York Road, Suite 302
Timonium, MD 21093
202-296-3425
INFO-DCMD@NMSS.ORG

Tax ID #: 13-5661935

If I enter the donor's gift and the matching gift through my Participant Center, do I enter them as one gift?

No, they are two separate gifts. Please enter only the employee's gift and mail/email the matching gift form, and we will enter the match.

How will I know when the matching gift has been paid?

Check the "Progress" section of your Participant Center. It usually takes months before we receive matching gifts; however, even though they are not yet paid, you will receive credit for matching gifts for prize purposes.

Will a pending matching gift count towards my fundraising minimum?

Yes, if you have submitted the required documentation and the gift shows as pending in your fundraising totals, it will count towards your fundraising minimum.

Fundraising on Facebook FAQs

I see a new option to fundraise on Facebook ("Charitable Giving on Facebook"). What does this mean and how do I use it?

Fundraisers allow supporters to set up a dedicated Facebook page to share their story, tell others about a nonprofit's mission, and rally around a fundraising goal. Donations made to the fundraising pages are processed by Facebook, and Facebook transfers funds to the nonprofit. Please let us know if you set up a Facebook fundraising page by contacting our Fundraising Support Center, so we can recognize your support: toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

Can the money I raise through a Facebook fundraising page be applied to my event fundraising for the National MS Society?

or

Why isn't my fundraising from my Facebook fundraising page reflected in my event account with the National MS Society?

Your Facebook fundraising page(s) can be used for your event fundraising. However, you MUST notify the National MS Society for us to appropriately track the funds you raise. Due to Facebook's privacy policies, Facebook cannot provide the National MS Society with enough identifying detail to automatically match your fundraising page back to your event fundraising account with us. To ensure credit is received for funds raised through the new Facebook option, please contact the Fundraising Support Center: toll-free by calling 855-372-1331 or by email at FundraisingSupport@nmss.org.

Once we have been notified to track your Facebook fundraising, please allow 3 to 5 business days for these funds to be reflected in your Participant Center. The funds will appear as "Facebook fundraiser" on your Participant Center once applied.

I am already fundraising for the National MS Society by participating in Bike MS, Walk MS, Muckfest MS, DIY or another event. Does this replace that?

No. Facebook's new fundraising pages are a proprietary Facebook tool – an additional, separate fundraising tool from the tools offered by the National MS Society.

Is this the same as the Facebook or Android/iOS apps you offer?

No. Facebook's fundraising pages are a proprietary Facebook tool – an additional, separate fundraising tool from the National MS Society's own Facebook app and our Android/iOS apps. If you install our Facebook app or mobile app(s), you can send or pre-schedule messages to be posted on your Facebook feed throughout your fundraising period. The funds raised through the Facebook app and mobile app(s) are immediately reflected in your Participant Center; funds you raise via a Facebook fundraiser page will not be reflected in your Participant Center until you notify our Fundraising Support Center by calling 855-372-1331 or emailing FundraisingSupport@nmss.org

I donated on Facebook and I need a receipt.

Because Facebook is responsible for processing all donations made through this new service, Facebook will email you all relevant receipts (which will include the National MS Society EIN/tax ID number).

Where can I find more information?

Details on setting up a Facebook fundraising page and the user policies and any limitations of the Charitable Giving on Facebook program can be found at donations.fb.com.

Thank you to our national sponsors

HOM NovartisSanofi Genzyme

Thank you to our local sponsors

If you are interested in sponsoring the 2017 Walk MS: Columbia, please contact Amy Anselmo for details.

Become a Sponsor
 

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