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Site Help

We want your Bike MS experience to be exceptional, online and off. Here are a few resources to help. If you have any questions you can't get answered here, please contact us.

I forgot my username and/or password.

Remember that your username and password are case sensitive. If you have forgotten your username, you can retrieve it using your email address. If you need to request a new password, please click here. For further assistance, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How do I change my username and/or password?

First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page. Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and a menu will appear. Click the "Manage Profile" link in this menu, and from here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

First, sign in to the site using your username and password by clicking the "MENU" button at the top-right of the page. Once signed in, click the "MENU" button once more and select "Manage Profile" from the menu that appears. From here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

I rode last year, but my saved information does not show in this year's account.

To view your saved information, be sure to register using the same username/email and password from the previous year. If you are not able to view your prior year's information, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How do I sign in to my Participant Center?

From any page of the Bike MS website, click the "7 Sign In" link at the top-right of your screen. Enter your username and password; then, once logged in, a link to "My Participant Center" will be at the top-right of the page.

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by accessing the login menu, clicking the "ˇ" icon at the top-right, and selecting "My Events" from the drop-down menu that appears.

From any page of the Bike MS website, click the tab at the top-right of the page labeled "My Participant Center".

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by clicking the "MENU" button at the top-right of the page and selecting "My Events" from the menu that appears.

What is a Personal Page?

A personal page is a unique personal webpage provided to you for you to use when asking your friends and family to join your team or to make a donation. You have a default page created for you, but you can personalize this page with your own story by signing in to your Participant Center.

How do I unsubscribe from email?

You can manage your email preferences within your profile.

  • First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page.
  • Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and then click the "Manage Profile" link in the menu that appears.
  • From here, you may change your your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

You can manage your email preferences within your profile.

  • First, sign in to the site using your username and password by clicking the "MENU" button at the top-right of the page.
  • Once signed in, click the "MENU" button once more to reveal the menu; select the "Manage Profile" link.
  • From here, you may change your your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

PLEASE NOTE: When disabling all email/USPS mail contact, or opting-out of categories of content pertaining to an event for which you are registered (e.g., opting-out of Bike MS emails when you are registered for Bike MS: Dat's How We Roll), you will not receive ANY general news, alerts, or other communications regarding this event except for those explicitly directed to you (e.g., donation notifications). If you need assistance setting up your email/USPS mail preferences, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How can I see who has donated to me?

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. At the top of the page will be the Participant Center navigation tabs ("Home" will be highlighted) – click on "Progress" in the top navigation menu to be taken to your Personal Progress Report, at the very bottom of which will be your donation receipt history.

How do I change my personal goal?

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. Under your fundraising progress bar will be your fundraising total and fundraising goal – click the "change" link under your fundraising goal.

Remember, our Fundraising Tools can make fundraising easy and fun!

How do I change my team name or team goal?

Your team captain can change the team name and goal by signing in to their Participant Center.

To change the team's name, click the "Team Page" tab on the Participant Center's navigation menu at the top of the page. On the Team Page will be a sidebar on the right with team name, team company, and team division details, with an "Edit" link; click the "Edit" link to change any of these details, then click "Update" when finished to save the changes.

To change the team's fundraising goal, click the "Progress" tab on the Participant Center's navigation menu at the top of the page. On the Progress page at the top-right will be two buttons; click the "Team" button to be presented with the team's progress statistics. Below the Team Progress bar will be the team's total fundraising and fundraising goal. Click the "change" link under the fundraising goal to modify the team's goal.

For quick searching and navigation, our site pages are presented here to with descriptions.

  • About the Ride (Event Landing Page)
    – Get details about the event and how to register for the Bike MS: Dat's How We Roll.
  • Routes and Maps
    – For details about the Bike MS: Dat's How We Roll Start and Finish line sites, Overnight site (if applicable), and available routes.
  • Lodging and Transportation
    – Details and special offers for area motels/hotels, camping or RV facilities (if available), and transportation services from/to the ride Start/Overnight/Finish (if applicable).
  • Ride Day Info
    – Information on how to get prepared for Ride day, including the Packet Pick-up schedule.
  • First-Time Riders
    – Advice and training resources for novice riders and first-time Bike MS participants.
  • Teams
    – Information on the important roles team play in making Bike MS a flagship fundraiser, including creating and managing your own team or joining an existing team.
  • National Teams
    – Learn how to expand the effectiveness of your team nationwide by becoming a National Team.
  • Teams List
    – Enumerates the teams currently signed up for the Bike MS: Dat's How We Roll.
  • Youth Riders
    – Special considerations for riders under the age of 18 (as of Ride Day), including a mandatory liability waiver and code of conduct.
  • Safety
    – Make the Bike MS: Dat's How We Roll the best it can be by brushing up on bicycle maintenance and the rules of the road.
  • FAQs
    – Frequently Asked Questions about Bike MS, the Bike MS: Dat's How We Roll in particular, and the event website.
  • Event Updates
    – News about the Bike MS: Dat's How We Roll, including important document publication and fundraising contests.
  • Contact Us
    – Information about our Fundraising Support Center, the Bike MS: Dat's How We Roll staff, and our social media outreach.
  • Rider Resources
    – Further links to help you be at your peak performance both as a fundraisier and as a rider.
  • Tips & Tools
    – Advice from former and current Bike MS participants and Bike MS tools for fundraising.
  • Matching Gifts
    – Learn how to DOUBLE your fundraising effort with employer matching gifts!
  • I Ride with MS
    – Information for our riders living with MS and a special rider program devoted to their cause.
  • Training Resources
    – Train for the Bike MS: Dat's How We Roll at one of our Recommended Rides, official Bike Shop training rides, or by taking advantage of Bike MS' special relationship with TrainingPeaks.
  • Teams Resources
    – Includes important news relevant to teams as well as advice, tools, and documents for managing your team.
  • Bike Shops
    – The Bike MS: Dat's How We Roll list of official Bike Shop partner locations.
  • Awards and Incentives
    – This year's fundraising club honorees and club details, individual and team awards, and fundraising incentives.
  • Sponsors and Offers
    – Bike MS and the Bike MS: Dat's How We Roll wouldn't be possible without the help of our National and Local sponsors; learn more about them and how to become a sponsor here.
  • Primal Wear
    – Official cycling apparel partner of Bike MS nationwide, learn here how to custom-order your team's look for this year and how "Primal Gives Back" can impact your team's fundraising.
  • Site Help (this page)
    – Basic information on using the Bike MS: Dat's How We Roll website and this sitemap.
  • Register
    – Register today to ride in, ride-in-spirit with, or volunteer for the Bike MS: Dat's How We Roll!
  • Volunteer
    – Learn how to become a volunteer in the Bike MS: Dat's How We Roll and stay up-to-date on special volunteer opportunities and news.
  • Participant Center
    – Access your Bike MS: Dat's How We Roll Participant Center (login required).

Thank you to our premier national sponsors

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