Below is a list of frequently asked questions and answers. If you do not find the answer you are looking for, please email a staff member at firstname.lastname@example.org.
Q: Where and when does the BP MS 150 start and finish?
Day One starts Saturday, April 28, 2018 at Energy Corridor Park Row (*NEW in 2018*), Rhodes Stadium (1733 Katy Ford Bend Rd., Katy), and Waller Stadium (20735 Fields Store Rd., Waller). Riders follow scenic roads into Bellville for lunch. Day One ends at the Fayette County Fairgrounds in La Grange, Texas.
Day Two of the ride begins at the Fayette County Fairgrounds on Sunday morning, April 29, and ends at the Circuit of the Americas (COTA) in Austin. Lunch will be provided on the course and a second meal is offered at the finish.
Q: What time does the BP MS 150 start and finish?
The start time for Saturday at Energy Corridor Park Row and Rhodes Stadium is 6:45 a.m. (weather permitting). The start time on Sunday is 6:45 a.m. (weather permitting). The Waller Stadium start is a rolling start from 8 a.m. - 10 a.m. The ride will officially end at 6:30 p.m. on Saturday and Sunday.
Q: How long is the route?
The BP MS 150 routes are listed below. Breakpoints are located every 8-15 miles along the route featuring snacks, sports drink and water to keep you going. In addition, first aid stations, mechanical support, sunblock and rest room facilities are provided to meet all your needs. Check the Routes & Maps page for updates.
Q: Where do I drop off my luggage?
We transport your luggage the whole way from the official starting points to La Grange and then again to the finish at COTA. Luggage MUST be labeled with the rider number luggage tags included with your helmet number and bib numbers from your rider packet. There will be National MS Society luggage trucks at the starting points at Energy Corridor Park Row in Houston, Rhodes Stadium in Katy and Waller Stadium in Waller. Always pay close attention to the truck where you drop off your bag. Some teams have their own truck. In La Grange, there will be a luggage depot located on the way to the shower trucks (luggage arranged and sorted by rider number). You will drop off your luggage Sunday morning for transport to Austin at the same location you picked up your luggage on Saturday in the plaza area. There is a limit of 2 bags per participant with each bag weighing no more than 25lbs.
Q: Can I be added to a team or switch teams, if I didn't indicate it when registering?
An individual registered rider can be added to a team or switch teams at any time. Please be sure to check with that Team's captain for any specific details regarding Team membership. Email the FundraisingSupport@nmss.org to make any changes. Be sure to include the team name in your request that you wish to be added and the team password (if applicable).
Q: Can children participate in the BP MS 150?
Cyclists must be 12 years old or older by the start of the event (April 28, 2018). Cyclists 12 to 17 years old are required to be accompanied by a parent/guardian at all times during the event. No child carriers, tag-alongs, or Burley-type trailers are allowed. All cyclists under the age of 18 must have a complete and notarized Underage Waiver and Release Form to pick up a rider packet.
Q: Do children participating in the BP MS 150 have to fundraise?
All registered cyclists (including cyclists 12 years old by April 28, 2018) are required to meet the $400 minimum fundraising requirement.
Q: I registered, but can no longer participate in the BP MS 150. Can I transfer my registration to another year, another person or another Bike MS Ride?
Q: I am unable to participate in this event. How can I cancel my registration?
Q: Can I add transportation for my bike and myself if I didn't already do so?
You can purchase transportation online until the Wednesday, April 25. Charter buses and bike transportation from Austin to Houston on Sunday, April 29 will be available for $35 advance online purchase through April 1 or $50 online purchase starting April 2 or on-site at the bus depot area (on-site ticket purchase is subject to availability). Transportation fee is payable by credit card or check.
Advance purchase of ticket for transportation is highly encouraged!
More Transportation information
Q: Should I get my bike inspected?
Yes! One key to have a great experience is having a bike in good working order. Regular bike maintenance and tune-ups will ensure your bike will go the distance. Bike inspection is not mandatory, but strongly recommended by the National MS Society to promote a safe BP MS 150. Bike Safety Inspections are performed by Official BP MS 150 Bike Stores only. Bike Safety Inspections are FREE until April 20 2018 and $15 April 21-April 27. Cyclists are responsible for any needed repairs, parts, or labor required to correct a bike's deficiency to pass the bike safety inspection.
Q: What are the benefits of having my bike inspected?
Bikes with an official BP MS 150 safety inspection sticker on the ride will receive free labor for repairs during the BP MS 150 (Costs for parts and materials are extra; please bring necessary cash).
Q: Do I have to wear a helmet?
Yes. A helmet will save your life. Helmets are required during the BP MS 150 and on the Recommended Ride training rides. You will be disqualified from the ride and removed from the route if you are not wearing a helmet.
Q: Can I run the BP MS 150?
The BP MS 150 is exclusive to cyclists ONLY, based on required route safety and support. Any other type of athletic activity is not allowed; this includes, but is not limited to: running, walking, rollerblading, etc.
Q: Can I use aerobars on my bike during the BP MS 150?
We discourage the use of aero bars in crowded conditions or in pace lines. Both of these actions are unsafe.
Q: Are pets allowed?
Pets are prohibited at the ride; however, service animals are welcome.
Q: Can I leave my bike overnight at Energy Corridor Park Row?
Cyclists are permitted to leave their bikes overnight at Energy Corridor Park Row on Friday, April 27. On-site security is provided. Bikes will be available for pick-up on Friday until 10:00pm and on Saturday morning starting at 5:00am.
Q: Are food and beverages provided for cyclists and official volunteers during the BP MS 150?
Food and beverages will be provided throughout the route. At every breakpoint, there will be water, sports drinks, fruit and light snacks. Lunch is served Saturday and Sunday. At the Overnight in La Grange, there will be dinner on Saturday evening and breakfast on Sunday morning. Dinner will also be served Sunday at the Austin finish line. Friends and family can purchase dinner for $5 per person and breakfast for $5 per person.
Q: Will there be vegetarian options at the rest stops, lunch stops, and dinner?
There will be plenty of options for all palettes. A vegetarian option will be offered at lunch and dinner. However, if you have very specific dietary requirements, we suggest that you bring supplemental food items with you to ensure you are properly fueled for the entire weekend.
Q: What support will be on the route?
This ride is fully supported. There will be rest stops every 8 to 15 miles each day, and vehicles equipped with first aid and mechanical support will be on the route at all times. If you need assistance, let a volunteer know and they will find someone to help you.
Q: What if I can't finish riding the BP MS 150?
The BP MS 150 is fully supported event. If you can't seem to finish the ride, there are Support and Gear (SAG) vehicles on the route and at all rest stops to pick up cyclists and their bikes to transport them to the Finish Line.
Q: Can I have someone follow me in case I am unable to finish the ride?
We provide plenty of Support and Gear (SAG) vehicles to transport any cyclists in need on the route. Private vehicles MUST follow the Vehicle Route to La Grange and Austin. NO personal SAG or private vehicles are allowed on the cyclists' route.
Q: Are the roads closed to cyclists only?
The route is not closed to cyclists only. Safety is our number one concern. We work with the local authorities in every community on the route to ensure the safety of everyone. Please visit our Group Riding Skills and Safety Information for information and resources on how to ride safely in a group ride.
Q: What are my training opportunities?
For Houston riders, please check our Recommended Rides or check with our Official Bike Stores about training rides in your community. In Austin, there are a number of community rides and bike store rides available for all levels of riders. We are here to support you and want you to be ready to ride this April.
Q: Can my family and friends join me for the weekend?
Family and friends are always welcome at our start and finish locations, however not on the route! Please encourage your friends and family to meet you at the Finish Line or to volunteer for the event.
Q: My spouse/co-worker/family member/friend doesn't ride but wants to come support me at the event; what can they do?
If your companion would like to volunteer for the event, please have them visit the Volunteer Information page to sign up.
Q: Can I book hotel accommodations in La Grange?
Participants are responsible for arranging any hotel accommodations during the BP MS 150. We advise booking your accommodations early, as rooms fill up fast. You can download a list of available BP MS 150 accommodations. Participants may also call local Chambers of Commerce for suggestions:
Q: Where do I park in LaGrange?
For the quickest easiest, access to the Official Overnight Sites, park at one of our Event Park and Ride sites. Shuttles will run continuously throughout the day from the Event Park and Ride to the Overnight Sites. There will be space available to carry coolers, lawn chairs, etc. on the shuttle. No general parking at the Overnight Sites. NO PARKING along Hwy 77 in LaGrange towing will be enforced.
La Grange High School
820 S. Vail St.
La Grange, TX 78945
Q: Are RVs, campers, or travel trailers allowed to park on the Fayette County Fairgrounds?
RVs, campers and travel trailers will only be allowed to enter the fairgrounds between 7 a.m. and 7 p.m. Thursday and Friday, April 26-27 (No RVs, campers or travel trailers will be allowed to arrive and park on Saturday morning due to the heavily congested finish line area). There are no reservations. The parking area is first-come, first-serve as long as space is available and weather permits. All RVs must exit the fairgrounds by 10 am on Monday, April 30.
Q: Is there safe storage for my bike at the Overnight in LaGrange?
You will be able to leave your bike in our secure bike compound at The Fairgrounds overnight. You will need to show your bib number to retrieve your bike from the compound.
Q: Can I get a massage in LaGrange?
You've ridden all the way to LaGrange on the first day, now it's time to relax and prepare for the next day of riding! Massage Envy is the Official Massage Therapy Partner for the BP MS 150. Massages are given between the hours of 11 am 7 pm. The cost is $1 per minute and based on a first come first served basis. The last massage will begin at 6 pm. It is highly recommended that after you cross the finish line, you make your way to the back of the Fayette County Fairgrounds to the Exhibit Hall where Massage Envy will gladly add you to the list to get a massage. Their services are CASH ONLY; there will be an ATM in their location.
Q: Is there transportation available from Austin on Friday?
Charter buses and bike transportation from Austin to Houston on Friday, April 27 will be available for $35 advance online purchase through April 1st or $50 online purchase starting April 2 or on-site (on-site ticket purchase is subject to availability). Transportation fee is payable by credit card or check.
Buses will leave from the Circuit of the Americas. Complimentary parking will be available for your vehicle over the weekend at COTA in Parking Lot N (just a short walk from the finish line)
Bus Transportation Schedule
Q: I can't remember if I purchased a Friday bus ticket. If I didn't prepay for a ticket, can I buy one that Friday?
At the bus depot at the Austin finish line, there will be a list of individuals who have prepaid for transportation. If you didn't prepay for transportation, you can purchase a ticket on site for $50 payable by credit card or check.
Q: Where do I retrieve my completion pin and certificate?
Completion Pins and certificates can be retrieved at any of the Information Booths at the Finish Line.
Q: Where do I retrieve my lost item at the Finish line?
Lost and Found items can be retrieved at the Information Tent. After the event, please send an email to email@example.com with a description of the lost/found item.
Q: I'm riding the bus back to one of the three start locations; does my bike go with me?
Cyclists and their luggage are transported on passenger buses back to one of the three official Start locations (be sure to pick up your luggage from the luggage area in Austin to take with you on the bus).
Bikes are transported separately on trucks to each of the Official Starts. The bike trucks do not leave at the same time as the buses, therefore your bike may not arrive at the same time as your bus. We highly recommend that you load your bike onto the trucks located at the end of the finish line chute as soon as you finish the ride.
*Please allow 4 to 5 hours from bike loading for the truck's arrival at the start location. At the end of the finish line chute, be sure to load your bike on the truck traveling to the start location where you started on Saturday morning.*
Q: What time do the buses depart from Austin to return to my Start location on Sunday?
Passenger Buses travel to all three start sites (Energy Corridor Park Row, Rhodes Stadium and Waller Stadium) on Sunday.
*Departures on April 29th are continuous from the bus depot starting at approximately 1:00 pm. Each bus will depart once the bus is full. The last bus will depart from the Circuit of Americas finish approximately 60 minutes after the last rider finishes.
Q: How much is the bus back to Houston?
Transportation from the Finish Line on Sunday is available for riders and bikes to Energy Corridor Park Row, Waller and Rhodes Stadiums for $35 advance online purchase through April 1 or $50 online purchase starting April 2 or on-site at the bus depot area (on-site ticket purchase is subject to availability). Transportation fee is payable by credit card or check.
Online transportation is available until Wednesday, April 25th.
Q: Is there a place to store my bike at the Austin Finish Line?
Yes! We have a secure bike compound where you can leave your bike while you enjoy the finish line festivities.
Q: About the $400 minimum fundraising requirement...
The National MS Society makes a concerted effort to utilize each dollar raised to help people living with multiple sclerosis. In order to help continue making an impact on the lives of those living with MS through our fundraising efforts, the National MS Society requires all registered cyclists to have met the $400 fundraising requirement prior to picking up their Rider Packet.
$50: Could provide round-trip transportation to a medical appointment
$100: Could help purchase a walker or shower chair
$250: Could fund a transport chair, accessible transportation to a medical appointment, or a portable ramp
$500: Could help fund a college scholarship for a high school senior who is living with MS or whose parent is living with MS
$1,000: Could pay for a hospital bed, half of a standard chair lift, or utility/rental assistance to two people living with MS
$43,000: Could fund a research grant (average cost)
While participants are required to meet the fundraising requirement prior to picking up their Rider Packet, we encourage the fundraising to continue! Don't stop at just $400 – set your goal high and keep raising funds after you experience the ride of your life!
Q: Where do the funds from Bike MS go?
The National MS Society uses the funds raised through Bike MS to fuel medical research and provide more services than any other organization in the world. We help local people through essential direct services that empower and increase independence, including:
Q: What happens if I register but do not reach the fundraising minimum?
The required $400 minimum fundraising must be raised prior to picking up your Rider Packet. Failure to raise the minimum fundraising requirement will prohibit participation in any future National MS Society event.
Q: When is the fundraising minimum due?
The $400 minimum is required for participation and must be raised prior to picking up your Rider Packer.
Q: How do I turn in donations?
Please do not mail cash donations. You can write a personal check† for any cash you receive. To turn in your donations, you can mail or drop off your donations at the chapter office:
†Checks should be made out to the National MS Society. For accurate and speedy accounting, please write the participant's name and "2018 BP MS 150" on the memo line of each personal/business check, cashier's check, or money order. Please also fill out the Donation Form and submit it along with your donations.
You may also make online donations, including donations to your own fundraising account, by clicking the "Donate" button on the BP MS 150 website and entering the participant's name in the search box; a link to the participant's personal page will come up, from which you can click the "Donate to Me" button. Follow the instructions in the online donation form to make a donation.
Additionally, you may call in your minimum fundraising with your credit card. Please call our Fundraising Support Center at 855-372-1331.
Q: What if a donor wrote a check out to the team or my name?
If you receive a check payable to your team, please write "National MS Society" above the team name. If the check is made out to you, please endorse the check payable to the National MS Society. Be sure to include your name and the year + event in which you're participating in the memo line of all checks (example: John Smith, 2018 BP MS 150).
Q: What if my donors need a receipt?
Donors who make an online donation via our website will receive an email confirmation that can be used for tax purposes. Receipts will be automatically mailed in January for those donations of $250 or more. For cash donors requesting a receipt, you can download and print our Bike MS Donor Receipts.
For donations less than $250, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.
You can request receipts for other contributions by emailing firstname.lastname@example.org.
Q: I mailed a donation to the National MS Society, but it's not listed on my donation list in Participant Center.
Q: What can I do to make sure my donations are credited to my account?
Please make sure that your name and "2018 BP MS 150" are written on the memo line on of all checks. Include the completed Donation Form with your checks.
Q: Can I send in donations for more than one cyclist in one envelope?
Please be very specific as to how the donations should be credited to each cyclist. The more information you can provide, the faster we can process your donations. Please complete a Donation Form for each cyclist; completion of the form ensures accuracy in crediting each cyclists' fundraising account.
Q: Can I mail in cash?
Please do not send cash. For any cash donations you receive, please deposit the contribution into your checking account and send in a personal check made out to the National MS Society. Please include the participant's name and "2018 BP MS 150" on the memo line of the check. You may also include a completed Donation Form.
Q: When do I receive my fundraising prize?
Prize redemption instructions will be provided via email following the prize deadline on July 31, 2018. Please watch for details on the BP MS 150 website and in eNewsletters.
Q: Can I donate my prize back to the National MS Society?
You can donate your prize back to the National MS Society. During the online prize redemption process, there will be an option to "Donate Back".
Q: What happens to the donations if I can no longer participate in the event?
Regardless of your participation in the event, your donations allow the National MS Society to fund vital medical research and support over 2.3 million individuals living with MS worldwide.
Q: How do I get a copy of your 501(c)(3) letter and/or tax id number?
Please email email@example.com to receive a copy of this letter.
Q: Are donations tax deductible?
All donations are tax deductible to the extent allowed by law in the same calendar year your donation was processed. Please work with your tax professional to determine eligible deductions.
Q: Are registrations fees tax deductible?
Registrations fees are not tax deductible.
Q: Can I send a money order or cashier's check?
We accept money orders and cashier's checks for donations and registration fees. Please make the money order or cashier's check payable to the National MS Society. Be sure to include the participant's name and "2018 BP MS 150" in the memo field or other applicable field on the money order or cashier's check. You may also include a completed Donation Form.
Q: What is a Matching Gift?
A matching gift is a gift from a donor's employer that matches the donor's original gift. Most employers match dollar-for-dollar.
Q: How do I know if my employer has a Matching Gift program?
Search for your employer on our online database, ask your human resources staff, or visit your company's intranet.
Q: How do I request a Matching Gift?
The first step is to talk to your employer about their matching gift process. Generally, your human resources department is a great place to start.
Q: What do I do with the matching gift form once I've filled it out?
Refer to the instructions on the matching gift form. If you need to mail, email, or fax the form to us, please use the following information (please include the participant's name and reference "2018 BP MS 150"):
Q: How will I know when the Matching Gift has been paid?
Check the "Progress" section of your Participant Center to view your confirmed fundraising donations. It sometimes takes months before we receive matching gifts, depending on the disbursement process by the matching company. Even though a matching gift has not been posted to your account, you will receive credit for fundraising prize purposes for any matching gift forms you have turned in.
Q: Will a pending Matching Gift count towards my fundraising minimum?
If you have submitted the required documentation and the gift shows as pending in your fundraising totals, the matching amount will count towards your fundraising minimum.
Q: I forgot my username and/or password.
Remember that your username and password are case sensitive. If you have forgotten your username, you can retrieve it using your email address. If you need to request a new password, please click here. For further assistance, please reach out to us: By email at FundraisingSupport@nmss.org or by phone at 855-372-1331.
Q: How do I change my username and/or password?
First, sign in to the site using your username and password by clicking the "Sign In" link at the top-right of the page. Once signed in, this link will change to say " Welcome, [Your Name]". Click on the " " icon to the right of this line, and a menu will appear. Click the "Manage Profile" link in this menu, and from here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.
First, sign in to the site using your username and password by clicking the "" button at the top-right of the page. Once signed in, click the " " button once more and select "Manage Profile" from the menu that appears. From here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.
Q: I participated last year, but my saved information does not show in this year's account.
To view your saved information, be sure to register using the same username/email and password from the previous year. If you are not able to view your prior year's information, please contact us: By email at FundraisingSupport@nmss.org or by phone at 855-372-1331.
Q: How do I sign in to my Participant Center?
From any page of any Bike MS website, click the "Sign In" link at the top-right of your screen. Enter your username and password; then, once logged in, a link to "My Participant Center" will be at the top-right of the page.
If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by accessing the login menu, clicking the "" icon at the top-right, and selecting "My Events" from the drop-down menu that appears.
From any page of any Bike MS website, click the tab at the top-right of the page labeled "My Participant Center".
If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by clicking the "" button at the top-right of the page and selecting "My Events" from the menu that appears.
Q: What is a Personal Page?
A personal page is a unique personal webpage provided to you for you to use when asking your friends and family to join your team or to make a donation. You have a default page created for you, but you can personalize this page with your own story by signing in to your Participant Center.
Q: How do I unsubscribe from e-mail?
You can manage your email preferences within your profile.
You can manage your email preferences within your profile.
PLEASE NOTE: When disabling all email/USPS mail contact, or opting-out of categories of content pertaining to an event for which you are registered (e.g., opting-out of Bike MS emails when you are registered for BP MS 150), you will not receive ANY general news, alerts, or other communications regarding this event except for those explicitly directed to you (e.g., donation notifications). If you need assistance setting up your email/USPS mail preferences, please contact us at firstname.lastname@example.org or by calling 713-394-2921 and we'll be happy to help!
Q: How can I see who has donated to me?
Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. At the top of the page will be the Participant Center navigation tabs ("Home" will be highlighted) – click on "Progress" in the top navigation menu to be taken to your Personal Progress Report, at the very bottom of which will be your donation receipt history.
Q: How do I change my personal fundraising goal?
Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. Under your fundraising progress bar will be your fundraising total and fundraising goal – click the "change" link under your fundraising goal.
Remember, our Fundraising Tools can make fundraising easy and fun!
Q: How do I change my team name or team goal?
Your team captain can change the team name and goal by signing in to their Participant Center.
To change the team's name, click the "Team Page" tab on the Participant Center's navigation menu at the top of the page. On the Team Page will be a sidebar on the right with team name, team company, and team division details, with an "Edit" link; click the "Edit" link to change any of these details, then click "Update" when finished to save the changes.
To change the team's fundraising goal, click the "Progress" tab on the Participant Center's navigation menu at the top of the page. On the Progress page at the top-right will be two buttons; click the "Team" button to be presented with the team's progress statistics. Below the Team Progress bar will be the team's total fundraising and fundraising goal. Click the "change" link under the fundraising goal to modify the team's goal.
Q: How can I see who is on my team (Team Captains)?
Sign in to your Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
Q: What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list and only people you personally invite (by sending your personal page URL to them) will be able to support you online.
Q: I was unable to participate in this event. How can I cancel my registration?
Please contact FundraisingSupport@nmss.org if you are unable to participate in this year's event.
You can now connect your Society fundraising to a Facebook Fundraiser for select events. This exciting new feature allows you to share your story and collect donations directly through Facebook, and all the donations will show up in your personal fundraising total in your Participant Center. The amount you have raised will be reflected in both your National MS Society Participant Center and the Facebook Fundraiser. Donations made via your Facebook Fundraiser appear in your Participant Center in real-time.
Your Participant Center is the most accurate source.
There are two ways to set up your Facebook fundraiser:
As you’re completing your event registration, click the “Connect Fundraiser to Facebook” button.
If you’ve already registered for the event, log in to your Participant Center and, on the home page, select the “Connect Fundraiser to Facebook” option.
No, fundraisers created directly on Facebook will not link to your Society account. The National Multiple Sclerosis Society is not currently listed on Facebook as a beneficiary option for fundraisers created directly on Facebook because they do not sync with your Society fundraising account. In order to have your Facebook fundraising credited to your Society fundraising account, you will need to visit your Participant Center to create a connected fundraiser on Facebook.
No. These features of Facebook do not sync with your Society fundraising account.
Yes, you can do that. However, creating a Facebook Fundraiser may help you meet your goal faster. You can easily invite all your Facebook friends after you create the fundraiser, and they will see newsfeed posts when their friends donate. You can also easily communicate with your donors on your fundraiser page, by posting updates and thanking them for their donations.
Currently all Walk MS events and select Bike MS events can be supported with a Facebook Fundraiser. If the option is available for your event, you will see the “Connect with Facebook” message on the registration confirmation page, and in your Participant Center.
No. The Facebook Fundraiser will only accept U.S. donations. If you have someone that is trying to make an international donation, please refer them to your Participant Center link.
Facebook fundraisers will automatically end when your event has completed fundraising for this year. We hope you’ll participate again next year!
When you register for next year’s event, you will need to create a new Facebook Fundraiser through your Participant Center.
Only donations will sync between the two sites. If you chose to customize your photo, story, fundraising goal, etc., these edits must be made separately for your Facebook Fundraiser and your personal fundraising page with the National MS Society.
Yes, 100% of all donations raised via Facebook Fundraisers will go towards your event fundraising goal, supporting the National MS Society.
Facebook will send a receipt to the email address associated with your Facebook account, which will include the National MS Society EIN/tax ID number. While donating on Facebook, if you select "Get emails about your donation and other info from the National Multiple Sclerosis Society," you will also receive a thank you email confirming your gift from the National MS Society. You can also visit the Facebook Payment History page if you need to reprint a receipt: https://www.facebook.com/settings?tab=payments
Use Facebook’s “donation support” form at this link to ask for a refund: https://www.facebook.com/help/contact/162031714239823
No. We still encourage you to use your Participant Center, email, our mobile apps, and more to meet and exceed your fundraising goal.
No. Facebook Fundraisers are separate from the National MS Society's own Facebook app and our Android/iOS apps. If you install our Facebook app or mobile app(s), you can send or pre-schedule messages to be posted on your Facebook feed throughout your fundraising period. Using the Facebook Fundraiser does not allow you to pre-schedule messages; however, you can regularly post to your Facebook Fundraiser page to keep your friends updated on your progress. Plus, they can donate to you directly in Facebook, making it easier for them to support your efforts. The funds raised through any of these means will now be reflected in your Participant Center.
Yes, you can schedule messages through the Society’s Facebook app (from a laptop or desktop computer), or our mobile apps for iPhone or Android devices. Visit the Tips & Tools page for more information.
Contact our Fundraising Support Center by calling 855-372-1331 or emailing FundraisingSupport@nmss.org
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