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FAQs

Walk Details

Living with MS Program

Donations

My Participant Center

Matching Gifts

Walk Details FAQs

What time does Walk MS start?

The Walk MS: Walnut Creek Registration opens at 8am | Walk starts at 9am

How long are Walk MS routes?

Walk MS routes are fully accessible and feature one- and three-mile options. Please check the Routes page for details about this Walk MS event.

Is there a registration fee to participate?

While there is no registration fee for Walk MS, the Society encourages participants to make a fundraising commitment. It costs approximately $25 per person to host a Walk MS event. Money raised at Walk MS helps fund ground-breaking research and supports programs and services for those impacted by MS.

Are dogs allowed?

Yes, dogs are allowed at Walk MS.

Is the route accessible?

All Walk MS routes are accessible for scooters and wheelchairs, by walker, or with a cane. There will also be accessible restrooms at each site.

Can I use my scooter or do I need to walk the route?

Scooters and power chairs are permitted at Walk MS; however, charging stations may not be available. Please be sure that your scooter or chair is fully charged to complete the route and maneuver the event venue.

I want to bring my kids with me. Do they need to register?

Yes, all participants must be registered.

I want to register someone else on my computer, but the site won't let me because I'm already registered.

The Walk MS website "remembers" you on your computer. If you want to register someone else, you'll have to log out first, then start the process again.

What happens if it rains?

Walk MS is held rain or shine. In the event of lightning or other dangerous conditions, we will delay the event until conditions improve. Please watch for weather-related updates via email and the Walk MS event website.

I registered as an individual, but now I want to join a team.

You can now join a team through your Participant Center!

  • First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page.
  • Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the the "MY PARTICIPANT CENTER" link to the right of this line.
  • On the right side of the "Home" page of your Participant Center, click on the "Change Teams" link. This will take you to the "Change Team Membership" page.
  • Here (with the "Join a team" option clicked), enter the team and/or captain information into one or more of the fields, then press the ""Search button.
  • From the search results, choose the team you'd like to join by clicking the "Join Team" link. On the next page, click "Confirm Team Membership" to complete your request.

If you have joined a team but would like to change to an individual: Follow the steps above, clicking the "Participate as an individual" option on the "Change Team Membership" page. Click "Continue" and then "Confirm Individual Participation" to complete your request.

Would you like to start a new team or bring back a past team? Please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

Living with MS program

How do I participate in the Living with MS program?

Simply indicate that you are diagnosed with MS when you register for Walk MS. You will receive a complimentary Living with MS T-shirt at the event.

If I am a family member of someone living with MS, do I get a Living with MS t-shirt?

The Living with MS program is for those who have been diagnosed with multiple sclerosis and attend Walk MS. Living with MS T-shirts will be distributed to those individuals first, and on a case-by-case basis may be available for individuals diagnosed with MS who were unable to attend the event. Remember, you can receive the Official 2018 Walk MS T-shirt by meeting a fundraising minimum. Walk MS event t-shirts will be given to all participants that raise $100.

Donations FAQs

Where does the money go?

The money you raise for Walk MS funds services and research aimed at helping people affected by MS live their best lives as we work to end MS forever. Learn More ›

How much money should I raise?

Walk MS participants raise an average of $250 each. The more you raise, the bigger your impact. Check out the Awards and Prizes area to see Walk MS fundraising prizes.

What is the deadline for mailing donations?

The last day to mail in donations and have them count towards your 2018 fundraising is June 8, 2018. Please note that online gifts are reflected in your fundraising total immediately.

What if my donors need a receipt?

Everyone who makes an online donation will receive an e-mail confirmation receipt for tax purposes. Donors that give $250 or more (including via check) will receive a thank you letter and receipt by mail. If you have a cash donor requesting a receipt, you can download our Walk MS Donor Receipts.

For donations less than $250, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.

What if a donor wrote a check out to the team or my name?

If you receive a check payable to your team, simply write "National MS Society" above the team name entry. If the check is made out to you, please endorse the check payable to the National MS Society. Please be sure to write the participant's name, event, and event year on the memo line of each check (e.g., "John Smith, Walk MS: Walnut Creek 2018").

Where do I mail my donations?

Mail your donations (made out to the National MS Society) with a completed Donation Tracking form to:

ATTN: Walk MS Staff
1700 Owens Street
Suite 190
San Francisco, CA 94158

Please be sure to write the participant's name, event, and event year on the memo line of each check (e.g., "John Smith, Walk MS: Walnut Creek 2018").

When do I receive my prize?

Prize redemption instructions will be provided via mail or email following the prize deadline. Please watch for details.

Can I donate my prize back to the National MS Society?

Yes, you can donate your prize back to the National MS Society by becoming a member of the Mission First Club.

My fundraising total in my Participant Center doesn't match what I know I turned in.

During peak event times it may take several additional weeks to process donations and display fundraising totals on your Participant Center. If it’s been less than four weeks since submitting your donations, please log back into your Participant Center at a later date to check your fundraising total. If more than four weeks have passed since you submitted your donations, or you have additional questions about your fundraising total, please contact the Fundraising Support Center: Toll-free at 855-372-1331 or email FundraisingSupport@nmss.org.

If you would like to see your donations immediately, encourage your supporters to donate online.

I turned in my donations at the event, but I don't see them in my Participant Center total yet.

It may take several additional weeks to process donations during peak event times. If it's been less than four weeks since submitting your donations, please log back into your Participant Center at a later date to check your fundraising total. If more than four weeks have passed since you submitted your donations, or you have additional questions about your fundraising total, please contact the Fundraising Support Center: Toll-free at 855-372-1331 or email FundraisingSupport@nmss.org.

My Participant Center FAQs

I forgot my username and/or password.

Remember that your username and password are case sensitive. If you have forgotten your username, you can retrieve it using your email address. If you need to request a new password, please click here. For further assistance, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How do I change my username and/or password?

First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page. Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and a menu will appear. Click the "Manage Profile" link in this menu, and from here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

First, sign in to the site using your username and password by clicking the "MENU" button at the top-right of the page. Once signed in, click the "MENU" button once more and select "Manage Profile" from the menu that appears. From here you may change your username, password, and other details of your profile such as mailing address and mailing preferences.

I walked last year, but my saved information does not show in this year's account.

To view your saved information, be sure to register using the same username/email and password from the previous year. If you are not able to view your prior year's information, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How do I sign in to my Participant Center?

From any page of the Walk MS website, click the "7 Sign In" link at the top-right of your screen. Enter your username and password; then, once logged in, a link to "My Participant Center" will be at the top-right of the page.

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by accessing the login menu, clicking the "ˇ" icon at the top-right, and selecting "My Events" from the drop-down menu that appears.

From any page of the Walk MS website, click the tab at the top-right of the page labeled "My Participant Center".

If you are registered for a different event, or are registered for more than one event, you can access your other Participant Center(s) by clicking the "MENU" button at the top-right of the page and selecting "My Events" from the menu that appears.

What is a Personal Page?

A personal page is a unique personal webpage provided to you for you to use when asking your friends and family to join your team or to make a donation. You have a default page created for you, but you can personalize this page with your own story by signing in to your Participant Center.

How do I unsubscribe from email?

You can manage your email preferences within your profile.

  • First, sign in to the site using your username and password by clicking the "7 Sign In" link at the top-right of the page.
  • Once signed in, this link will change to say "7 Welcome, [Your Name]". Click on the "ˇ" icon to the right of this line, and then click the "Manage Profile" link in the menu that appears.
  • From here, you may change your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

You can manage your email preferences within your profile.

  • First, sign in to the site using your username and password by clicking the "MENU" button at the top-right of the page.
  • Once signed in, click the "MENU" button once more to reveal the menu; select the "Manage Profile" link.
  • From here, you may change your your mailing and email preferences: You may block all email and/or USPS mail content via the "Email" and "Address" fields on the "Personal Profile" page, or you can click the "Special Interests" link at the top-left of the page to opt-in or opt-out of specific categories of content.

PLEASE NOTE: When disabling all email/USPS mail contact, or opting-out of categories of content pertaining to an event for which you are registered (e.g., opting-out of Walk MS emails when you are registered for Walk MS: Walnut Creek), you will not receive ANY general news, alerts, or other communications regarding this event except for those explicitly directed to you (e.g., donation notifications). If you need assistance setting up your email/USPS mail preferences, please contact us at the Fundraising Support Center: Toll-free at 855-372-1331 or by email at FundraisingSupport@nmss.org.

How can I see who has donated to me?

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. At the top of the page will be the Participant Center navigation tabs ("Home" will be highlighted) – click on "Progress" in the top navigation menu to be taken to your Personal Progress Report, at the very bottom of which will be your donation receipt history.

How do I change my personal goal?

Sign in to your Participant Center to be taken to the "Home" page of your Participant Center. Under your fundraising progress bar will be your fundraising total and fundraising goal – click the "change" link under your fundraising goal.

Remember, our Fundraising Tools can make fundraising easy and fun!

How do I change my team name or team goal?

Your team captain can change the team name and goal by signing in to their Participant Center.

To change the team's name, click the "Team Page" tab on the Participant Center's navigation menu at the top of the page. On the Team Page will be a sidebar on the right with team name, team company, and team division details, with an "Edit" link; click the "Edit" link to change any of these details, then click "Update" when finished to save the changes.

To change the team's fundraising goal, click the "Progress" tab on the Participant Center's navigation menu at the top of the page. On the Progress page at the top-right will be two buttons; click the "Team" button to be presented with the team's progress statistics. Below the Team Progress bar will be the team's total fundraising and fundraising goal. Click the "change" link under the fundraising goal to modify the team's goal.

Matching Gift FAQs

What is a matching gift?

A matching gift is a gift from a donor's employer that matches the donor's original gift. Many employers match dollar-for-dollar.

How do I know if my employer has a matching gifts program?

Search for your employer, ask your human resources staff, or visit your company's intranet.

How do I request a matching gift?

The first step is to talk to your employer about their matching gift process. Generally, your human resources department is a great place to start.

What do I do with the form once I've filled it out?

Refer to the instructions on the matching gift form. If you need to mail or fax the form to us, please use the following information (please include the participant's name and event):

ATTN: Walk MS Staff
1700 Owens Street
Suite 190
San Francisco, CA 94158
415-230-6652
Can_matchinggifts@nmss.org
Tax ID #: 13-5661935

If I enter the donor's gift and the matching gift through my Participant Center, do I enter them as one gift?

No, they are two separate gifts. Please enter only the employee's gift and mail/email the matching gift form, and we will enter the match.

How will I know when the matching gift has been paid?

Check the "Progress" section of your Participant Center. It usually takes months before we receive matching gifts; however, even though they are not yet paid, you will receive credit for matching gifts for prize purposes.

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